[Bug] Can't work on Jellyfin Andriod app

[kingfxx]

Describe the bug it could work on Windows jellyfin media player and Chrome Web , but can't work in Jellyfin Andriod app -2.4.4 ; When I use Andriod 2.4.4 and open a tv show which could skip the intro on windows client, the skip didn't happen. System information Official 10.8.7

• Jellyfin installation method: docker
• OS: Synology 7.0 DSM

Support bundle

• Jellyfin version: 10.8.7
• Plugin version: 0.1.7
• Queue contents: 3183 episodes, 185 seasons
• FFmpeg: okay

FFmpeg version:

ffmpeg version 5.1.2-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers
built with gcc 10 (Debian 10.2.1-6)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-shared --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-static --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil      57. 28.100 / 57. 28.100
libavcodec     59. 37.100 / 59. 37.100
libavformat    59. 27.100 / 59. 27.100
libavdevice    59.  7.100 / 59.  7.100
libavfilter     8. 44.100 /  8. 44.100
libswscale      6.  7.100 /  6.  7.100
libswresample   4.  7.100 /  4.  7.100
libpostproc    56.  6.100 / 56.  6.100

[go to Dashboard -> Plugins -> Intro Skipper -> Support Bundle (at the bottom of the page) and paste the contents of the textbox here]

Jellyfin logs

paste logs here

[tobi-polar]

Did you enable autoskip in the plugin settings? afaik the skip button only appears on the web player so if using integrated player youll need auto skip enabled

[ConfusedPolarBear]

1. Can you update your initial post to include your support bundle?
2. Do you have both Automatically skip intros and Automatically skip intros in the first episode of a season checked in the plugin's settings?
3. Are you using a reverse proxy?
   1. If so, which one?

[peterguy04]

Hey i believe i am noticing the same issue, It works fine on my Android TV devices but not my Android phone so hopefully i can give more information to this.

Automatically skip intros and Automatically skip intros in the first episode of a season are both checked

OS: Unraid 6.11.5

Jellyfin: Docker lscr.io/linuxserver/jellyfin:latest Intro Skipper 0.1.7.0 Android application version 2.4.4

Support bundle

• Jellyfin version: 10.8.7
• Plugin version: 0.1.7
• Queue contents: 2957 episodes, 231 seasons
• FFmpeg: okay

FFmpeg version:

ffmpeg version 5.1.2-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers
built with gcc 9 (Ubuntu 9.4.0-1ubuntu1~20.04.1)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-shared --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-static --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil      57. 28.100 / 57. 28.100
libavcodec     59. 37.100 / 59. 37.100
libavformat    59. 27.100 / 59. 27.100
libavdevice    59.  7.100 / 59.  7.100
libavfilter     8. 44.100 /  8. 44.100
libswscale      6.  7.100 /  6.  7.100
libswresample   4.  7.100 /  4.  7.100
libpostproc    56.  6.100 / 56.  6.100

[kingfxx]

1. Can you update your initial post to include your support bundle?

2. Do you have both Automatically skip intros and Automatically skip intros in the first episode of a season checked in the plugin's settings?

3. Are you using a reverse proxy?

   1. If so, which one?

Thanks for your replay;

1. Thanks for reminder, I have uploaded the support bundle in the Issue Content
2. I have checked these two box both in the setting page.
3. No I didn't use reverse proxy