N°4703 - Add "chat" / "in person" as possible "origin" value for tickets

[Molkobain]

Objective

Follow-up of SourceForge ticket #2019, adding the "chat" and "in_person" origin to Ticket/UserRequest/Incident classes to best reflect reality of modern helpdesk.

TODOs once PR is merged

• [ ] Add migration audit check

[jbostoen]

"in person" is one I've added long time ago ( https://github.com/jbostoen/iTop-custom-extensions/blob/e533b458b4b25ce2a03dd99780ab85bcccc587cd/web/extensions/jb-tweaks-request-mgmt-itil/datamodel.jb-tweaks-request-mgmt-itil.xml#L49 )

Perhaps also consider adding "monitoring"? It's perhaps a bit vague, but so is chat.

The basic idea is that sometimes you have alerts generated by other monitoring systems or scripts.

[Molkobain]

Thanks for the idea, this value was not in the ticket description, I'll propose it to the product team to see what they think of it.

[Hipska]

@jbostoen "Monitoring" is already an existing option on Incidents (or simple request).

[Hipska]

Maybe also increment version number of the respective modules.

[Molkobain]

Maybe also increment version number of the respective modules.

Datamodel and module.xxx.php files are already marked 3.1. are you referring to something else?

[Hipska]

Ouch. No, nevermind in that case.