Negative feedback from users required disability support

[Lilith-Palmer]

When developing the tool, there were several iterations that addressed special needs in more detail. These were ultimately abandoned in favor of directing parents and carers to local schools, on advice form the disability, learning and support unit. The basis for the decision was that support classes are flexible, and schools need to hear from parents in order to have resources allocated effectively.

Since launching, two parents have got in touch to query why they are unable to see existing support classes. I spoke with one of them today. She explained that she had already been in touch with her local school. However after seeking their advice, the issue of where her child should attend schooling was not resolved - she needed more options. We discussed what could be helpful from the school finder, and she suggested including existing support classes as a filter. This creates a starting point for her to reach out to other schools.

We did create a code version that included this feature. The question is, if this was added, would it prevent parents and carers from reaching out to their local schools? I suspect not - interested to hear other people's thoughts.

@reekypete @techieshark @Rustuma