customized coverage report give back "0/0 " transcipt for a gene present in the panel

[4WGH]

I tried to make a custumized coverage report for a gene (NR2E2, HGNC ID 7974)

I get a 0/0 transcripts ,see image

ad the gene is present in the panel, and I can see in IGV it is covered I do not understand the zero at the denominator: in 0/0 (= x/N) I can understand if x=0 but N can not be 0.

I did test with other genes and I get a proper result. I tested this specific gene in another patient and I get 0/0.

Can you help me? a bug or I'm missing something?