Implement a App integrated Support and Feedback flow

[triaslucia]

We recived individual support request per email, and have to handle them in a very personalized way. We do no't manage to give fast answer to people People face different problems and they do not know how to solve them. So they get stuck on they Error screen when trying to use their Wallets. All errors and App problems are now handle through email and in a very indivudal basis, which demands a lot of time on the product side. We are not fast enough to always answeer to their questions in the moment they need support in order to keep on using their wallets.

We will integrate a Support feature on the App This will first trust the FAQs as the main source we have. The idea is that people can find in there an answer without reaching us per email.

Steps and levels of support

1. Implemente the Support entry and link FAQ: We will start by implementing this and in the future adding a feedback flow inside of the Support entry as well.

2.Implement the "Refresh pop-up": Much Errors are notifed via Pop-Ups, and require only to refresh the App in order to get over them. We will ask as Refreshing App Pop-up.

3.Implement the Up-date menu on the Activity Log screen: in here we can comunicate with the people when a generall error is happening. When we are gona update stuff. I f the App is gonna face any problem. Si everyone is aware.

Design Material Marked on Blue: https://www.figma.com/file/ZTqF54s6CSHTwAxp0U0JjQ/Circles-myxogastria?node-id=4356%3A63153

---

Second Iteration 4.Implement a Feedback flow (is so far to complex, we need to re think it) Integrated support flow on which people are beeing guided to throth their problem, until they can find a solution and or send a support request to us directly from the App. Without the necessity of moving to their emails account to contact us. 5.Add a link on the Pop up to re-direct people to the support flow.

Additional context https://docs.google.com/document/d/10zqVBSnJBQE193uTaw96KppWg5tBqqCsLz_MkPaz1oE/edit#

Link to mockups and wireframes: https://www.figma.com/file/MpEwiTvvywUWJ4fnYW68JP/Design_Work-in-progress?node-id=4224%3A4684

[triaslucia]

Automated emails have to be prepaired and we have to set up this, for to communicate the Livnesstrigger.

[louilinn]

Regarding integrating with Sentry to store the user reports there:

There is the basic User feedback widget

https://docs.sentry.io/platforms/node/enriching-events/user-feedback/

But there is also the possibility to use the API which means we can use our own popup and send data to associated sentry errors if submitted within 30 minutes https://docs.sentry.io/api/projects/submit-user-feedback/

This means we have quite a lot of options, but setting it all this up is quite a big task. Especially since it will entail a new workflow. Before collecting feedback we need to have clear criteria on how the feedback information should be accessible and used.

To be clear: This functionality can only be used if there is actual error in the app! Not for general feedback