CRM
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Add "Helpdesk" style email
Add Sending and Receiving of email from CRM for a helpdesk "CRM" style email for shared mailboxes
Look into this: https://github.com/barbushin/php-imap
we have a few "ministry heads" who want to have a single place to go to see the people in their minstry ,as well as a single, shared email address to use for correspondence. That would be my use case