Failed to Run Backup Database

[ChurchCRMBugReport]

Hi, Encounter error when run Backup Database from the Admin menu. The directory and file has permission 755 & 744 receptively.

Following is the error reported.

Error making API Call to: /api/database/backup

Error text: Unable to create backup archive at /volume1/wwwroot/ChurchCRM-3.0.5/tmp_attach/ChurchCRMBackups/SIBKLChineseChurch-Database.sql]

[
  "#0 /volume1/wwwroot/ChurchCRM-3.0.5/api/routes/system/system-database.php(31): ChurchCRM\\Service\\SystemService->getDatabaseBackup(Object(stdClass))",
  "#1 [internal function]: Closure->{closure}(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Array)",
  "#2 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(41): call_user_func(Object(Closure), Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Array)",
  "#3 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/Route.php(335): Slim\\Handlers\\Strategies\\RequestResponse->__invoke(Object(Closure), Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Array)",
  "#4 /volume1/wwwroot/ChurchCRM-3.0.5/ChurchCRM/Slim/Middleware/Role/BaseAuthRoleMiddleware.php(27): Slim\\Route->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#5 [internal function]: ChurchCRM\\Slim\\Middleware\\Role\\BaseAuthRoleMiddleware->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Slim\\Route))",
  "#6 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/DeferredCallable.php(43): call_user_func_array(Object(ChurchCRM\\Slim\\Middleware\\Role\\AdminRoleAuthMiddleware), Array)",
  "#7 [internal function]: Slim\\DeferredCallable->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Slim\\Route))",
  "#8 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func(Object(Slim\\DeferredCallable), Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Slim\\Route))",
  "#9 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\\Route->Slim\\{closure}(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#10 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/Route.php(313): Slim\\Route->callMiddlewareStack(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#11 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/App.php(495): Slim\\Route->run(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#12 /volume1/wwwroot/ChurchCRM-3.0.5/ChurchCRM/Slim/Middleware/VersionMiddleware.php(13): Slim\\App->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#13 [internal function]: ChurchCRM\\Slim\\Middleware\\VersionMiddleware->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Slim\\App))",
  "#14 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/DeferredCallable.php(43): call_user_func_array(Object(ChurchCRM\\Slim\\Middleware\\VersionMiddleware), Array)",
  "#15 [internal function]: Slim\\DeferredCallable->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Slim\\App))",
  "#16 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func(Object(Slim\\DeferredCallable), Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Slim\\App))",
  "#17 /volume1/wwwroot/ChurchCRM-3.0.5/ChurchCRM/Slim/Middleware/AuthMiddleware.php(42): Slim\\App->Slim\\{closure}(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#18 [internal function]: ChurchCRM\\Slim\\Middleware\\AuthMiddleware->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Closure))",
  "#19 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/DeferredCallable.php(43): call_user_func_array(Object(ChurchCRM\\Slim\\Middleware\\AuthMiddleware), Array)",
  "#20 [internal function]: Slim\\DeferredCallable->__invoke(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Closure))",
  "#21 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func(Object(Slim\\DeferredCallable), Object(Slim\\Http\\Request), Object(Slim\\Http\\Response), Object(Closure))",
  "#22 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\\App->Slim\\{closure}(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#23 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/App.php(388): Slim\\App->callMiddlewareStack(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#24 /volume1/wwwroot/ChurchCRM-3.0.5/vendor/slim/slim/Slim/App.php(296): Slim\\App->process(Object(Slim\\Http\\Request), Object(Slim\\Http\\Response))",
  "#25 /volume1/wwwroot/ChurchCRM-3.0.5/api/index.php(75): Slim\\App->run()",
  "#26 {main}"
]

Collected Value Title	Data
Page Name	/BackupDatabase.php
Screen Size	720x1280
Window Size	590x1280
Page Size	931x1280
Platform Information	Linux sibklccnas 3.10.105 #23731 SMP Mon May 7 17:32:34 CST 2018 x86_64
PHP Version	7.0.28
SQL Version	5.5.5-10.0.32-MariaDB
ChurchCRM Version	3.0.5
Reporting Browser	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36
Prerequisite Status	All Prerequisites met
Integrity check status	{"status":"success"}

[crossan007]

Does the process running Apache have write permissions on /volume1/wwwroot/ChurchCRM-3.0.5/tmp_attach/ChurchCRMBackups/

[MrClever]

I revisited this today with the current release version (4.4.5) and still seeing the same behaviour. I configured a directory for backup which has read/write access for Apache, but still no joy. Backups are configured for local storage and point to the Apache-writeable directory.

EDIT: generating backups for download from browser work fine though.

[kcy43ccwc]

same here