Chocobozzz
Cannot play some videos on Chrome/Chromium
Describe the current behavior
Hi,
A user of my instance has complained about a couple of its videos won't play giving this message:
The media could not be loaded, either because the server or network failed or because the format is not supported.
I was able to reproduce the issue on Chrome 103.0.5060.134 but the videos work fine on Firefox (Windows and Linux). At the moment I just was able to reproduce the issue with those two videos (the rest work fine). I don't find a pattern of size/length/resolution since there are several videos similar to those that work as expected on Chromium.
While checking the console, I found the errors shown in the image:
Steps to reproduce
Try to play one of these videos on Chrome/Chromium: · https://video.hardlimit.com/w/dydYeSFyEDAUsSmLu9avjy · https://video.hardlimit.com/w/9g2GRyLaV9rFgdJ3pjNgz4
Describe the expected behavior
The videos should work since these particular clips work fine on Firefox and I tried a bunch of other videos on Chrome and Chromium that work as expected.
Additional information
- PeerTube instance:
- Version: 4.2.2
- Browsers
- Chromium 103.0.5060.134 on Linux normal and incognito mode (restored to default settings, cookies and cache cleaned).
- Chrome 103.0.5060.134 on Windows (fresh installation).
Thanks.
did you try to read your HLS video with a player like VLC?
Thanks to the quick reply. I don't have to since both videos work fine on Firefox (Linux and Windows).
compare this video to other working and you will see where is the problem
compare this video to other working and you will see where is the problem
Compare in what regard? Those videos are in HLS like other videos that work fine, have a length similar to others and a standard resolution.
to know why chrome is less permissive about corrupted HLS segment than others... anyhow there is a good reason why chrome does not accept the chunks. it's surely not a peertube problem...
to know why chrome is less permissive about corrupted HLS segment than others... anyhow there is a good reason why chrome does not accept the chunks. it's surely not a peertube problem...
Out of curiosity, how do you know it's a corruption issue? I played all the files of one of the videos with VLC and I didn't see any corrupted data in the statistics.
you said it works on firefox so it's easy to guess there is a encoding issue that Chrome does not accept.... Anyhow you just must understand why chrome does not accept it, go deeper in its log and you will have an answer.
Can you run again HLS transcoding on these videos?
I just did it. The issue persists in both videos.
Maybe this is a different issue, but I leave the details here in case it helps: Another user uploaded a video for which Peertube is unable to show the video length nor a thumbnail (it shows a length of 0:00 and a blank thumbnail). Apparently it was transcoded correctly (I have multiple resolutions) and I can play it but at certain point, the player crashes showing this error:
HLS.js error: otherError - fatal: true - levelSwitchError
This error appears randomly and it is reproducible in both, Firefox and Chrome. The problematic video is this one: https://video.hardlimit.com/w/mv197YSgFrrBGC3aNVSnYs
I rerun the HLS transcoding but the error is still there.
Thanks, it should be fixed by https://github.com/Chocobozzz/PeerTube/commit/4fd6dcfb4432b71549fb2d4c3cc3b92f34c29665
You'll have to run again transcoding