plugin.video.netflix
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CastagnaIT
Can't login on Netflix plugin - Incorrect password
Bug report
Hello, since 7 days I cannot login to the Netflix plugin :"password incorrect" I tried login/password on a different system : it is working I tried to reinstall libre elec and everything, same issue. Thank you
Your Environment
- Netflix add-on version: 0.16.4
- Operating system version/name: libre elec.9.2.0
- Device model: raspberry pi 3+
Used Operating system:
- [ ] Android
- [ ] iOS
- [ ] Linux
- [ ] OSX
- [x] Raspberry-Pi
- [ ] Windows
Describe the bug
Debug log
The debug log can be found from this link:
To new users with Incorrect password problem
A new login system has been added, is called "Authentication key"
In the readme all the information https://github.com/CastagnaIT/plugin.video.netflix#login-with-authentication-key
~A new login solution is in test, will be released next days~
~The test files are on this comment:~ ~https://github.com/CastagnaIT/plugin.video.netflix/issues/502#issuecomment-684824673~
~I suggest instead to use the test, to wait for the new release~
Hello There is something about it. Couple days ago Netflix on "Beelink GT King TV BOX/CoreELEC/Kodi" stopped working. Today I logged out from the Netflix on PC and phone... and there is the same problem - INCORRECT PASSWORD! Now I can't log in from any device. I think there can be two reasons: There is a data leak or Netflix began blocking shared family accounts (I share my account with my friends because in my country even family account is too expensive). First I need to contact my friends and try to change account password.
PS Or simply Your right CastagnaIT ...maybe the algorithm went crazy after the last update! :)
I don't know in your country, but here in italy netflix is implementing a block of the accounts shared between multiple users, who are not family members
but it's seem not implemented yet, but we have been ~unofficially~ warned by the newspapers, (i just read a statement from the CEO, and it is official)
I can assure you that there has been no change in the operation of the login code
it is rumored on the net that netflix tracks the location from where the login is made but at the moment we don't know anything, i find a totally wrong policy
I hope it's just a temporary problem
EDIT 12/05/2020
To all users and future users
Each case that emerges seems different so it becomes impossible to find a common meeting point to try to understand how to solve the problem, then just writing here that it doesn't work is totally useless...
- Check if Netflix automatically reset your password for suspicious activity (notice by e-mail)
- Provide a FULL debug log BY FOLLOW INSTRUCTION IN THE README
- Explain if you use netflix only from the Kodi library, and how often you open and browse the add-on
- Explain what operations you were doing when it happened, or did you do the last time you used
- Let me know if the device stays with Kodi on 24 hours a day, without ever closing Kodi or turning off the device
In the Wiki there is a temporary solution, but, this will cancel any possibility of future testing in your system: https://github.com/CastagnaIT/plugin.video.netflix/wiki/FAQ-%28Errors%29#email-or-password-is-incorrect
Hello, how can we explain that I can use Netflix on Mac OS Catalina with chrome and cannot with the same login/password on LibreELEC : "password incorrect" ? thank you
I had the same problem of the incorrect password today with the Netflix add-on v1.0.0, I checked my email and I got this message from Netflix telling me to reset my password, I changed the password and the problem of the incorrect password solved for me (the problem of the incorrect password happened after I deleted Kodi folder multiple times and installed the Netflix add-on every time).
is not version 1.0.0 happens with all versions I don't know what kind of things netflix is changing, but it's clearly related to what i wrote earlier no matter if it was not shared, they most likely modified the protection algorithms
@CastagnaIT I understand that it happens on all the versions, I just was referring to the version I was using, and the excessive login at a short time could result in Netflix changing the password by itself same as using a VPN or sharing the accounts.
Hello, i have just installed v 1.0.0 still the "incorrect password" issue. then I delete everything in the directory : LibreELEC:~/.kodi/userdata/addon_data/plugin.video.netflix/database try to log on : same issue again.
Do i have to reset password data base ? is it located in LibreELEC:~/.kodi/userdata/addon_data/plugin.video.netflix/database ? thank you
, and the excessive login at a short time
this does not happen, login is done only first time (when you receive the e-mail notification), all subsequent times it does not happen because it uses cookies as it does in the browser, so it resumes the same session left pending
Do i have to reset password data base ? is it located in LibreELEC:~/.kodi/userdata/addon_data/plugin.video.netflix/database ? thank you
it should not be necessary to delete the database, so you lose all your data
you can delete files:
- COOKIE_xxxxxxx
- msl_data.json
@CastagnaIT I had to delete Kodi folder and install the Netflix add-on and everything and enter my email and password for testing many times. Not just a regular logout and login.
if you delete everything and start from scratch, and after works can mean anything... before deleting everything it was necessary to do take intermediate steps, this way it doesn't help
@arnaudcoz provide a debug log instruction in Readme https://github.com/CastagnaIT/plugin.video.netflix#something-doesnt-work after enabled debug and debug verbose, reboot Kodi before take the log
@CastagnaIT Deleting Kodi folder not because I was trying to fix the problem of the incorrect password, I was trying to modify the Netflix add-on and testing if what I did will work or not in a clean installation, I think deleting Kodi folder and installing the Netflix add-on many times in a short time and entering my password and email triggered Netflix to change my password by itself, this happened to me before long time ago while using 0.13.XX versions, and this is the reason checking my email was the first thing I did. Not saying there anything wrong with the Netflix add-on, just saying that signing in Netflix too many times in a short period of time may trigger Netflix to think the account is compromised based on my experience with deleting Kodi folder many times and installing the Netflix add-on clean installation every time which requires entering my email and password many times in a short amount of time.
Hello, You are right, I had to change the password on Netflix website. it is doing fine now. thank you
Ok, guys. I have a problem.
After changing my password, I started using Netflix without any problem. Then Netflix sent an e-mail for suspicious transactions. I completely reset my RPI device and reloaded it again. I installed Netflix and started installations. The system gave the username or password incorrect error after downloading the widevine CDM. Then it threw me out of Netflix. When I tried logging in again, it gave a password error. What's the problem? I do not want to change my password again because Netflix says it as a suspect .
can you take this test? -Reset again the netflix password -Reinstall again (only) netflix addon
NOW BEFORE open the addon, 1)Enable Kodi debug 2)Open context menu from Netflix addon icon (without open addon), select "Settings" In expert Settings, change Debug to Verbose, Press OK
Only now, login, when it stops for incorrect password extract the Kodi log and attach here or use hastebin
I experienced the problem today, I haven't logged in to netflix on my android for about 10 days then when kodi started up, netflix reset my password
Fortunately in my device i always leave the debugging enabled apparently it seems to be caused by some expired cookies
Unfortunately, no one gave me a log to make a comparison so i will have to wait for the cookies to expires again to get a confirmation of this theory
Well, i first thought the Addon stole my Account + Password since i could not login via my Computer, at least i know now that Netflix fucked up. That will be fun to explain to my Brother though, who is the account owner, as to why he has to change the password. But still, thanks for the Addon, it worked perfect when it did during this one day. Edit: Huh strange, i asked my other Brother and he showed me that he could login to Netflix with his Iphone without a problem, yet i still cant login via my PC.
I have the same buy only with the plugin. I don't know if the cookies are still valid, but, I can access with computer, tablet, Tvsmarttv, with the kodi plugin it throws me a incorrect password.
Same here. Logins with other devices work, Add-In fails during login (first start login). No mails from netflix.
2020-04-17 19:46:14.650 T:140164146462912 DEBUG: ------ Window Deinit (DialogKeyboard.xml) ------
2020-04-17 19:46:14.913 T:140161602295552 DEBUG: [plugin.video.netflix (1)] Handling HTTP IPC call to login
2020-04-17 19:46:14.918 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Handling HTTP POST IPC call to login
2020-04-17 19:46:14.918 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Executing GET request to https://www.netflix.com/profiles/manage
2020-04-17 19:46:15.737 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Request took 0.196685s
2020-04-17 19:46:15.738 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Request returned statuscode 200
2020-04-17 19:46:15.738 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Call to _request_call took 197ms
2020-04-17 19:46:15.738 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracting reactContext JSON
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Call to extract_json took 15ms
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracting api urls from webpage
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracted {u'browser_info_version': u'78.0.3904.92'}
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracted {u'auth_url': u'XXXXXXXXXXXXXXX'}
2020-04-17 19:46:15.752 T:140161743574784 ERROR: [plugin.video.netflix (0)] Could not extract [u'models', u'playerModel', u'data', u'config', u'ui', u'initParams', u'apiUrl']
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracted {u'request_id': u'XXXXXXXXXXXXXXXX'}
2020-04-17 19:46:15.752 T:140161743574784 ERROR: [plugin.video.netflix (0)] Could not extract [u'models', u'playerModel', u'data', u'config', u'core', u'assets', u'core']
2020-04-17 19:46:15.752 T:140161743574784 ERROR: [plugin.video.netflix (0)] Could not extract [u'models', u'playerModel', u'data', u'config', u'ui', u'initParams', u'uiVersion']
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracted {u'api_endpoint_root_url': u'https://www.netflix.com/api'}
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracted {u'browser_info_os_version': u'0.0.0'}
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracted {u'browser_info_os_name': u'Linux'}
2020-04-17 19:46:15.752 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Logging in...
2020-04-17 19:46:15.760 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Executing POST request to https://www.netflix.com/login
2020-04-17 19:46:16.102 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Request took 0.07391s
2020-04-17 19:46:16.102 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Request returned statuscode 200
2020-04-17 19:46:16.102 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Call to _request_call took 74ms
2020-04-17 19:46:16.102 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracting session data...
2020-04-17 19:46:16.102 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Extracting reactContext JSON
2020-04-17 19:46:16.112 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Call to extract_json took 9ms
2020-04-17 19:46:16.112 T:140161743574784 ERROR: [plugin.video.netflix (0)] Login not valid, error code incorrect_password
2020-04-17 19:46:16.112 T:140161743574784 DEBUG: [plugin.video.netflix (0)] Call to extract_session_data took 9ms
Running a Mi Box with Android 8 and the addon always says my Netflix password is incorrect. Tried Kodi 18 Leia and Matrix and different versions of the addon. On all my other Android devices, tv & phone with different networks, Netflix works fine. Anyone else with a Mi Box Android 8 that found a solution?
I highly appreciate @CastagnaIT for his great work, and I need a reply from him for peace of mind only.
This is a serious concern, I have a premium account but the Netflix app on my 2015 Nvidia Shield doesn’t support Atmos format. The only way I can get the Atmos format is through this add on.
The concern is, will my login credentials be exposed to anyone other than Netflix? Will Netflix know I am using the add on? Please let me know.
yes my dog now know your password and watch sex education...😂
so in the Wiki there are all your answers
yes my dog now know your password and watch sex education...😂
so in the Wiki there are all your answers
Lol, thank you for the quick reply. I read the Wiki and indeed the answer to my concern is there.
Please stay safe.
@mackal have you resolved? if you have not resolved, can you provide a full log with verbose nf debug enabled?
@mackal have you resolved? if you have not resolved, can you provide a full log with verbose nf debug enabled?
Turns out my brother changed the password again, but my browser sessions was never killed and I just assumed I had the right password still (last time the password changed, I had to relogin on browser as well ...), sorry I can't provide more help :(
Having an identical issue; Netflix is working on my Laptop, my Smartphone but not on my Kodi.
