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Netflix crash if I try to play a certain netflix episode

Open Mannshoch opened this issue 3 months ago • 24 comments

Netflix add-on version

1.23.5+matrix.1

Operative systems used

LibreELEC

Kodi version used

Other (specify in description)

Description of the bug

Kodi 21.2.0

Netflix Crash if I try to watch a certain episode.

Steps to reproduce the behavior

  • click on a specific Episode to start it.
  • Netflix Series/Maid/
  • Click the last episode
  • Every other Netflix episode of any Series or Movie works

Debug log - mandatory

https://paste.kodi.tv/ejabipaxih.kodi

Possible fix

No response

Additional context

The logs mention a Stacktrace on /storage/.cache/cores/core.!usr!lib!kodi!kodi.bin.1759139782.1515 But I could not find this file.

Screenshots

No response

Mannshoch avatar Sep 29 '25 17:09 Mannshoch

For me its the first Episode of "black rabbit", all others work. It happened a Fee das ago on another series too, but cant remeber what it was.

Maybe someone else can verify.

@Mannshoch Maid is completely broken for me. No Episode works

emc02 avatar Oct 01 '25 18:10 emc02

"alice in borderland" season 1 and 2 works well, season 3 not

Maybe some change in video Format?

I am on libreelec on pi5

emc02 avatar Oct 01 '25 18:10 emc02

libreelec pi4

what settings do you have on the netflix addon?

Mannshoch avatar Oct 01 '25 19:10 Mannshoch

Resolution limited to 1080p Everything else default

emc02 avatar Oct 02 '25 06:10 emc02

I cannot confirm. Using also libreelec on a rpi5 I can stream the last episode of maid.

But as mentioned in issue 1763 the first two minutes are limited to lowest quality. This has something to do with codec vp9 isnt available for some series/episodes, as it was a workaround for issue 1733.

neunzehnachtneun avatar Oct 02 '25 07:10 neunzehnachtneun

A workaound is, take a new SD card and install libreELEC 11. This is done in 5 minutes. LibreELEC 12 or Kodi 21 can't handle H264.

sc44 avatar Oct 02 '25 14:10 sc44

are you sure? But why should one episode be H264 and all others H265?

emc02 avatar Oct 02 '25 14:10 emc02

I can't tell you why they do that, you'll have to ask Netflix. https://github.com/CastagnaIT/plugin.video.netflix/issues/1763#issuecomment-3341468179

sc44 avatar Oct 02 '25 14:10 sc44

I have also the problem (mentioned in #1733) that on some series I could not watch the first 3 minutes causse they are black. I found out that it works if I watch these with AV1 on lowest quality. (higher quality create a green video with a strange aspect ratio

Mannshoch avatar Oct 02 '25 17:10 Mannshoch

I have also the problem (mentioned in #1733) that on some series I could not watch the first 3 minutes causse they are black. I found out that it works if I watch these with AV1 on lowest quality. (higher quality create a green video with a strange aspect ratio

Can confirm, same here

But why can't H.264 be decoded in Software as mentioned in the changelogs on LE?

emc02 avatar Oct 02 '25 18:10 emc02

@sc44 If you say there is an error for LibreElec, ist there an Issue for that ? I could not find it on LibreElec git.

Mannshoch avatar Oct 02 '25 18:10 Mannshoch

Not as error, hardware decoding of H.264 was removed to support higher resolutions because of the powerful CPU in pi5. But seems not to work on some episodes...

emc02 avatar Oct 02 '25 18:10 emc02

Same issue here.

New or recently added episodes don’t work. For example, Billionaires' Bunker episodes 1 to 3 work correctly, but starting from episode 4 it crashes or the screen stays black while the audio works. The same happens with The Rookie season 2 or Alice in Borderland season 3

pi 4, librelec, 1.23.5+matrix.1

Could this be related to Widevine CDM?

dapiam avatar Oct 02 '25 18:10 dapiam

Workaround is: Activate AV1, watch first 2 Minutes with lowest stream quality, stop and deactivate AV1, continue with movie with highest quality H.264

emc02 avatar Oct 02 '25 18:10 emc02

@emc02 What ist the fastest way to do that?

Mannshoch avatar Oct 02 '25 18:10 Mannshoch

You have to do it manually in netflix settings

emc02 avatar Oct 02 '25 18:10 emc02

If that is a proper workaround. Is it possible to do it automatically and get this into the netflix app @CastagnaIT

Mannshoch avatar Oct 02 '25 19:10 Mannshoch

The workaround works with one exception: after 2 minutes with AV1, you can’t move the pointer back to the beginning because the same issue happens again. At second 10 there’s no problem (I haven’t tested it in depth), but it’s an inconvenient procedure

dapiam avatar Oct 03 '25 06:10 dapiam

no, you can't move back, you have to stop at 2min+ and then change Codec and start again...

emc02 avatar Oct 03 '25 06:10 emc02

I had this case with h264 only. the first 2min i had to use h264 on lowest qualit and after that I could switch to higher h264 quality.

😡😡😡

Mannshoch avatar Oct 06 '25 17:10 Mannshoch

Problem is still the same Is there something to try? could this be related to the other issue?

emc02 avatar Oct 18 '25 11:10 emc02

We need an analyse from a dev and an expert ➡️ @CastagnaIT

Mannshoch avatar Oct 18 '25 16:10 Mannshoch

A workaround. https://github.com/xbmc/inputstream.adaptive/issues/1865#issuecomment-3418211625

sc44 avatar Oct 21 '25 17:10 sc44

im not sure about the reason of the crash but i suggest you to update to last inputstream adaptive addon versions ISA 21.5.17 (kodi 21) and ISA 22.3.2 (kodi 22)

CastagnaIT avatar Nov 20 '25 08:11 CastagnaIT