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Re-warning cycle when alert is reached

Open xmacan opened this issue 4 years ago • 1 comments

We are using warnings and alerts as a two-tier system . Warning email notification is for technicians and alert is for superiors. The technician must solve the problem, superiors is usually supervision only.

Problem - superiors are re-alerted always. Technicians only when alert isn't reached.

Sometimes we have situation when conditions change quickly from normal to alert and technicians do not receive emails. Other situation - warning is reached and technician got one email but he waiting for next progression. Later alert is triggered and the technician will no longer receive any emails.

Checkbox "send warning email when alert is reached" in thold definition would solve it.

xmacan avatar Mar 24 '21 09:03 xmacan

I can prepare a PR, but first I want to ask if it makes sense or how to solve this differently

xmacan avatar Mar 24 '21 09:03 xmacan

@xmacan, please prepare a pull request. Thanks!

TheWitness avatar Jul 21 '23 00:07 TheWitness

@xmacan ,Thinking on the more, we have to make a more fundamental change. So, hold off for the moment.

TheWitness avatar Jul 23 '23 10:07 TheWitness

@TheWitness I'm waiting for your suggestions :-)

xmacan avatar Jul 23 '23 14:07 xmacan

@xmacan So, I read this, as if the Notification List is difference for Warning and Alert, then notify both for all Transitions? Can you confirm?

TheWitness avatar Aug 04 '23 16:08 TheWitness

I'll only due this for notification lists...

TheWitness avatar Aug 04 '23 16:08 TheWitness

Okay, this is resolved. There is a new option under 'Notification Preferences'.

TheWitness avatar Aug 05 '23 13:08 TheWitness