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[SPIKE] Investigate issue with new users receiving expired activation links from Okta

Open mpbrown opened this issue 6 months ago • 1 comments

Description

The CDC support team and some new SR users have encountered issues using the account activation links emailed from Okta. Specifically, they see this expired activation link page even though that link shouldn't expire for 90 days according to our Okta settings.

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Additional Context

See these Slack threads for more info

Slack thread 1

https://skylight-hq.slack.com/archives/C05M1B22AHY/p1746456939697789?thread_ts=1746453477.451079&cid=C05M1B22AHY

Slack thread 2

https://skylight-hq.slack.com/archives/C05M1B22AHY/p1747854401422869

mpbrown avatar May 29 '25 18:05 mpbrown

Is it possible that this has been happening the entire time and the only reason we're seeing it now is because IndexAnalytics team is gone?

Possibly related to another okta issue. @mpbrown will try to find some links to that issue.

DanielSass avatar Jun 09 '25 16:06 DanielSass