CDCgov
Update Customer Support Sign-Up Process to include link to MS Booking
Why should we do this?
- The Customer Support team experienced issue with their existing scheduling process, and had asked us to remove references to Calendly.
- The Customer Support team is now using MS Bookings to schedule user support one-on-one calls.
- We want to ensure users have a clear and functional way to reach Customer Support to schedule these calls.
User story
As a New SimpleReport User I want to schedule an identity verification call with Customer Support so that I can complete onboarding and begin using SimpleReport.
Action Requested
- Update the "Sign-up response email" to add back the the blue "Schedule identity verification" button. (screenshot is attached for reference)
- Button should link to MS Bookings: https://outlook.office365.com/owa/calendar/[email protected]/bookings/s/nJdTiVdCm0SePYfg0Ujo3Q2
- Update the "Sign Up/Onboarding" page located at https://www.simplereport.gov/getting-started/organizations-and-testing-facilities/onboard-your-organization/#verify-your-identity
Acceptance Criteria
Requested changes have been made to the email response template and the onboarding/Sign-Up screen.
Additional Context
This change is related to the previous updates made in https://github.com/CDCgov/prime-simplereport/issues/7803
@jayna-SkylightDigital Index is still working out the Bookings implementation, this can stay in the backlog for now
@jayna-SkylightDigital Index is still working out the Bookings implementation, this can stay in the backlog for now
@mirrorstage We met with the support team this morning during our Bi-Weekly Sync and they said they had MS Bookings set up (they'd requested this change.) 👍
From Tanea:
It appears that the link provided today was not the production link. Dave is out of office until Monday please hold off on updating the website and email notifications until further notice. My apologies!
@jayna-SkylightDigital is this something we can mark done / won't do? I was under the impression the support team discovered they were unable to use MS Booking
