CDCgov
SimpleReport Demo/Training must have parity with Production Application
Current Experience:
The publicly available Demo/Training site for SimpleReport is not always kept in sync with the latest features and functionality of the Production application. This discrepancy creates confusion for both the Customer Support team and new users who may be trying out the application before deploying it within their facility.
Why We Want to Make This Change:
Maintaining parity between the Demo/Training site and the Production application is critical for several reasons:
- Improved Customer Support: When a user encounters an issue and contacts support, the support representative should be able to use the Demo/Training site to replicate the issue and provide accurate troubleshooting steps. Inconsistencies between the two sites hinder this process.
- Enhanced User Experience: New users who try the Demo/Training site should get an accurate representation of the actual functionality they will experience in Production. Discrepancies can lead to frustration and a negative first impression.
- Reduced Training Costs: Keeping the Demo/Training site up-to-date minimizes the need to create and maintain separate training materials for new features and functionalities.
User Story As a Customer Support Representative I want the Demo/Training application to be functionally identical to the Production application so that I can accurately troubleshoot user issues and provide clear instructions.
Action Requested
- Update both the demo.simplereport.gov and training.simplereport.gov websites to ensure they both reflect all the latest features, functionality, and design elements currently available in the Production application.
- All devices available on production must also be available on the demo/training site
- Generate seed data with fake staff and patient names to populate the demo/training site
Acceptance Criteria
Design [ ] Design for the Demo/Training site is updated to match the Production application's design. [ ] All content within the Demo/Training site is reviewed and updated to reflect the latest information in Production. [ ] A document is created to capture any questions or inconsistencies that arise during the content and design update process.
Review [ ] The updated design is reviewed and approved by the design lead (or relevant design team member). [ ] The updated content is reviewed and approved by the content strategist. [ ] The final update is reviewed and approved by both product and engineering teams.
Additional Context Related to: N/A Figma (N/A): There is currently no Figma mockup associated with this issue.
