CDCgov
CA - Duplicate Results Being Sent From ReportStream
Problem statement
From: [email protected]
User is receiving an influx of duplicate results lately via ReportStream into CalREDIE.
What you need to know
Being sent under the CLIA of CDPH000085.
The duplicates started on 1/27/25.
To do
Implement fix to avoid duplicates being sent.
@Jcavallo7 We have reviewed some of these duplicates and have identified that we think most of them are sender input errors from SimpleReport senders. I am setting up a time to review this with the SimpleReport team and will include you and @TaneaY on the invite.
As of now, we do not have any clear answer to provide CA. But if you'd like to provide a status update to them, I think you can indicate something along the lines of "ReportStream is actively investigating the issue to determine the root cause. We will be working with our senders next week and can provide an update."
Met today between SR, RS, and Support team. Next steps outline:
- Investigate why some messages were marked as duplicates -- RS will provide Support team with accession numbers and verbiage to respond to Manifest/CA. Support team will comm back to user.
- Investigate if/why some senders are sending the same "Test_Performed_Code" for multi-plex test results on different conditions -- we think this is triggering duplicates on the CA side, and SR is going to investigate (with the example Victor provided in Slack) if this is a SR Sender issue.
@Jcavallo7 Here is some suggested content to respond to CA/Manifest with:
To help us troubleshoot the reasoning for all of these being marked as duplicates, can you provide the reason why the results for the following two accession numbers were marked as duplicates? And if it is because they were received a previous date/time, can you provide what date/time they were received and from what source? (Assuming it was not ReportStream.)
- 1261669
- PRO6850201
- 973055
@Jcavallo7 a quick update:
Glenn Grieves had a meeting with CA today and relayed the latest information:
- RS has changed the max batch size to 400 items and reduced the send cadence to once per 10 min
This seems to have fixed the issue as we have not seen any more spikes in duplicates.
Per Glenn, Ellaison at CA will be checking to see if they are continuing to see the issues. RS will continue to monitor for a bit longer to ensure the issue has been resolved.
Still awaiting response from Manifest. Victor sent email on Tues Mar 18.
Got script for Manifest. @victor-chaparro running into some issues still, but working through it.
@victor-chaparro set up a meeting to sync and get on the same page with Manifest. Every message we send to CA test environment it fails, but works on our side.