Set up test and create artifacts for Speeding up back and forth user comms

[audreykwr]

Problem statement

We identified potential priorities and exploring areas we need to learn more about. Speeding up the responses we get from users was one of those priorities

What you need to know

• Onboarding Journey Improvement Synthesis
• Initial pass at plan in mural
• Ideas can be found in the "Improving Response Time" section of this document

Acceptance criteria

• [ ] Measure and document baseline of success metric(s)
• [ ] Create artifacts and plan around implements Idea 1
• [ ] Get feedback from Onboarding engineers on Ideas 1-3