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Refusing connection to service

Open crduguay opened this issue 6 years ago • 15 comments

screen shot 2019-03-08 at 9 42 06 am

crduguay avatar Mar 08 '19 14:03 crduguay

Same issue for me Screenshot 2019-03-12 at 09 53 42

plummer0911 avatar Mar 12 '19 13:03 plummer0911

@crduguay, @plummer0911 Thanks for reporting! We'll have a look into this immediately. Will let you know what to do asap.

forman avatar Mar 27 '19 13:03 forman

@crduguay, @plummer0911 can you please attach your Cate log files ~/.cate/cate-desktop.log and ~/.cate/cate-2.0.0-dev25/webapi.log where ~ is your home directory. They might contain more detailed info about what is happening on your Macs.

forman avatar Mar 27 '19 14:03 forman

Dear Norman,

There are no such .log files in the directories you mention or elsewhere – just completed a search. See attached screen capture.

Thanks.

Claude

Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo

Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: [email protected] Website: https://uwaterloo.ca/duguay-research-group/

From: Norman Fomferra [email protected] Reply-To: CCI-Tools/cate [email protected] Date: Wednesday, March 27, 2019 at 10:00 AM To: CCI-Tools/cate [email protected] Cc: Claude Duguay [email protected], Mention [email protected] Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839)

@crduguayhttps://github.com/crduguay, @plummer0911https://github.com/plummer0911 can you please attach your Cate log files ~/.cate/cate-desktop.log and ~/.cate/cate-2.0.0-dev25/webapi.log where ~ is your home directory. They might contain more detailed info about what is happening on your Macs.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/CCI-Tools/cate/issues/839#issuecomment-477168314, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AuHj3OhE461W_aGB8ypT3MVpNI1giyKWks5va3l-gaJpZM4blgG3.

crduguay avatar Mar 27 '19 14:03 crduguay

Hi @crduguay, I am trying to understand your issue. I suspect that this problem is caused by an interference of local anaconda installation that had been installed prior to installing Cate software. The verify that this is really the issue, could you please do the following:

  • run echo $PATH and see if there is an entry that refers to a Conda installation path
  • check if there is a conda-related files in ~/.local directory
  • check if there is a folder ~/cate-2.0.0.dev26

Hans

hans-permana avatar Mar 28 '19 09:03 hans-permana

Conda installation path is:

/Users/stephenplummer/miniconda3/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin

Theer are miniconda files in local directory /Users/stephenplummer/miniconda3/

The CATE installation seems to be dev22 (though I did download the current version

/Users/stephenplummer/cate-2.0.0.dev22

ESA - European Space Agency

Dr Stephen Plummer Earth Observation Applications Scientist ESA Climate Office Science, Applications and Climate Department

ECSAT Fermi Avenue Harwell Campus, Didcot Oxfordshire, UK, OX11 0FD [email protected] | www.esa.int

T +44 1235 444252 | M +44 7788 999298

From: Hans Permana [email protected] To: CCI-Tools/cate [email protected] Cc: plummer0911 [email protected], Mention [email protected] Date: 28/03/2019 09:23 Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839)

Hi @crduguay, I am trying to understand your issue. I suspect that this problem is caused by an interference of local anaconda installation that had been installed prior to installing Cate software. The verify that this is really the issue, could you please do the following: run echo $PATH and see if there is an entry that refers to a Conda installation path check if there is a conda-related files in ~/.local directory check if there is a folder ~/cate-2.0.0.dev26 Hans — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer ([email protected]).

plummer0911 avatar Mar 28 '19 10:03 plummer0911

Dear Hans,

  • run echo $PATH and see if there is an entry that refers to a Conda installation path Answer: /Applications/Absoft17.0/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/Library/TeX/texbin:/opt/X11/bin

  • check if there is a conda-related files in ~/.local directory Answer: No

  • check if there is a folder ~/cate-2.0.0.dev26 Answer: ~/cate-2.0.0.dev25 I can reinstall with .dev26

Claude

Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo

Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: [email protected] Website: https://uwaterloo.ca/duguay-research-group/

From: Hans Permana [email protected] Reply-To: CCI-Tools/cate [email protected] Date: Thursday, March 28, 2019 at 5:23 AM To: CCI-Tools/cate [email protected] Cc: Claude Duguay [email protected], Mention [email protected] Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839)

Hi @crduguayhttps://github.com/crduguay, I am trying to understand your issue. I suspect that this problem is caused by an interference of local anaconda installation that had been installed prior to installing Cate software. The verify that this is really the issue, could you please do the following:

  • run echo $PATH and see if there is an entry that refers to a Conda installation path
  • check if there is a conda-related files in ~/.local directory
  • check if there is a folder ~/cate-2.0.0.dev26

Hans

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/CCI-Tools/cate/issues/839#issuecomment-477514672, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AuHj3MOOFIyg0V6WYCgUixqUrVQTKmhwks5vbIongaJpZM4blgG3.

crduguay avatar Mar 28 '19 13:03 crduguay

@plummer0911

Could I ask you to do one more thing to confirm what I suspected: what is inside ~/.cate/cate.location?

I suspect that Cate installer detected a local Conda installation and it tries to create a new Cate environment there, which is ok provided the cate.location is correctly updated.

So for this to work:

  • your Conda should have an environment called cate-env. You can check it by running
source /Users/stephenplummer/miniconda3/bin/activate
conda env list
  • cate.location should point to this cate-env (i.e. /Users/stephenplummer/miniconda3/envs/cate-env)

hans-permana avatar Mar 28 '19 15:03 hans-permana

@crduguay

You don't seem to have local Conda installation that may have interfered with the Cate installation.

We could not reproduce your issue because we failed to install dev.25 now (due to some dependency issues beyond our control).

I would also suggest to try installing version dev26, but unfortunately it is not yet released. I will try to organise a release within the next few days and will let you know when it is available.

hans-permana avatar Mar 28 '19 15:03 hans-permana

Hello Hans,

I do have access (not my main computer) to a PC/Windows so will install there and see how it goes while waiting for the Mac fix.

Thanks.

Claude

Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo

Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: [email protected] Website: https://uwaterloo.ca/duguay-research-group/

From: Hans Permana [email protected] Reply-To: CCI-Tools/cate [email protected] Date: Thursday, March 28, 2019 at 11:18 AM To: CCI-Tools/cate [email protected] Cc: Claude Duguay [email protected], Mention [email protected] Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839)

@crduguayhttps://github.com/crduguay

You don't seem to have local Conda installation that may have interfered with the Cate installation.

We could not reproduce your issue because we failed to install dev.25 now (due to some dependency issues beyond our control).

I would also suggest to try installing version dev26, but unfortunately it is not yet released. I will try to organise a release within the next few days and will let you know when it is available.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/CCI-Tools/cate/issues/839#issuecomment-477640602, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AuHj3M_UFnvgBBxUDT5nTGLfgudXUvnrks5vbN0ygaJpZM4blgG3.

crduguay avatar Mar 28 '19 16:03 crduguay

Hi @crduguay and @plummer0911,

We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26

Could you please try installing with this new version? Let me know if you still encounter the same issues.

hans-permana avatar Mar 30 '19 17:03 hans-permana

Will try on Monday

Sent from phone - please excuse brevity

On 30 Mar 2019, at 17:06, Hans Permana [email protected] wrote:

Hi @crduguay and @plummer0911,

We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26

Could you please try installing with this new version? Let me know if you still encounter the same issues.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer ([email protected]).

plummer0911 avatar Mar 30 '19 19:03 plummer0911

Dear Hans,

I successfully installed the latest version (Cate v2.0.0-dev.26) and was able to download a dataset. Now need to learn how to use the various functionalities.

Thanks.

Claude

Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo

Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: [email protected] Website: https://uwaterloo.ca/duguay-research-group/

From: Hans Permana [email protected] Reply-To: CCI-Tools/cate [email protected] Date: Saturday, March 30, 2019 at 1:06 PM To: CCI-Tools/cate [email protected] Cc: Claude Duguay [email protected], Mention [email protected] Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839)

Hi @crduguayhttps://github.com/crduguay and @plummer0911https://github.com/plummer0911,

We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26

Could you please try installing with this new version? Let me know if you still encounter the same issues.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/CCI-Tools/cate/issues/839#issuecomment-478265517, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AuHj3Ei9fSoNALAJIe0qvo7QTvd2LfOVks5vb5msgaJpZM4blgG3.

crduguay avatar Mar 31 '19 15:03 crduguay

HAns

I now have a functioning CATE and have have downloaded a product

ESA - European Space Agency

Dr Stephen Plummer Earth Observation Applications Scientist ESA Climate Office Science, Applications and Climate Department

ECSAT Fermi Avenue Harwell Campus, Didcot Oxfordshire, UK, OX11 0FD [email protected] | www.esa.int

T +44 1235 444252 | M +44 7788 999298

From: Hans Permana [email protected] To: CCI-Tools/cate [email protected] Cc: plummer0911 [email protected], Mention [email protected] Date: 30/03/2019 17:06 Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839)

Hi @crduguay and @plummer0911, We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26 Could you please try installing with this new version? Let me know if you still encounter the same issues. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer ([email protected]).

plummer0911 avatar Apr 01 '19 08:04 plummer0911

Hi,

I've installed cate-2.0.0 in my system (macOS 10.14.5) and I'm experiencing the same error. I don't have a previous conda installation. I can successfully launch cate-cli.app and run cate -h.

My .cate/cate.location file has: /Users/joaob/cate-2.0.0

which is the cate installation folder. I could not find any log files.

Any help is very appreciated.

Joao Bettencourt

jhbettencourt avatar Dec 10 '19 09:12 jhbettencourt