Brummolix
Thunderbird crash - How can I fix it?
Hi, I just installed AaR and when I try to run it Thunderbird crashes each time (see crash report below). I am not a programmer, just an user. May you tell me if there is a way to fix the problem easily (I may be able to change some lines in a script if necessary). Thank you very much in advance.
AdapterDeviceID: 0x6778
AdapterDriverVersion: 15.201.1151.1008
AdapterSubsysID: 00000000
AdapterVendorID: 0x1002
Add-ons: en-US%40dictionaries.addons.mozilla.org:8.1,%7B5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0%7D:1.3.0,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.7.2,AutoarchiveReloaded%40brummolix.addons.mozilla.org:0.9.9.6.2,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.7.2
AvailablePageFile: 5562036224
AvailablePhysicalMemory: 4227166208
AvailableVirtualMemory: 3292762112
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 44433408
BreakpadReserveSize: 83886080
BuildID: 20190620083217
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1561365994
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1561360812
ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["thumbcache.dll","Bcp47Langs.dll","appresolver.dll","InputHost.dll","Windows.UI.dll","msacm32.dll","AudioSes.dll","wscapi.dll","CoreUIComponents.dll","CoreMessaging.dll","TextInputFramework.dll","MMDevAPI.dll","WinTypes.dll","avrt.dll","ksuser.dll","dcomp.dll","rmclient.dll","WindowsCodecs.dll","twinapi.appcore.dll","WINMMBASE.dll","winmm.dll","dwmapi.dll","dxgi.dll","d3d11.dll","iertutil.dll","srvcli.dll","devobj.dll","dnsapi.dll","IPHLPAPI.DLL","propsys.dll","winsta.dll","mswsock.dll","bcrypt.dll","rsaenh.dll","cryptsp.dll","comctl32.dll","userenv.dll","ntmarta.dll","wtsapi32.dll","version.dll","CRYPTBASE.dll","sspicli.dll","cfgmgr32.dll","combase.dll","ws2_32.dll","msvcp_win.dll","advapi32.dll","gdi32.dll","imm32.dll","SHCore.dll","gdi32full.dll","msasn1.dll","msvcrt.dll","profapi.dll","kernel.appcore.dll","kernel32.dll","sechost.dll","bcryptPrimitives.dll","setupapi.dll","KERNELBASE.dll","msctf.dll","clbcatq.dll","ucrtbase.dll","wintrust.dll","oleaut32.dll","rpcrt4.dll","powrprof.dll","shell32.dll","fltLib.dll","shlwapi.dll","ole32.dll","win32u.dll","nsi.dll","crypt32.dll","user32.dll","windows.storage.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","freebl3.dll","lgpllibs.dll","nss3.dll","softokn3.dll","prldap60.dll","ldap60.dll","mozglue.dll"]}
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6778, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.1151.1008
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
StartupCrash: 0
StartupTime: 1561365632
SystemMemoryUsePercentage: 43
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20190620083217","version":"60.7.2","vendor":null,"platformVersion":"60.7.2","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7102,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":22,"model":48,"stepping":1,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":1797,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"fr-FR","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":829,"installYear":2018},"hdd":{"profile":{"model":"WDC WD10EZEX-08M2NA0","revision":"01.01A01"},"binary":{"model":"WDC WD10EZEX-08M2NA0","revision":"01.01A01"},"system":{"model":"WDC WD10EZEX-08M2NA0","revision":"01.01A01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"AMD Radeon HD 7000 series","vendorID":"0x1002","deviceID":"0x6778","subsysID":"00000000","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.201.1151.1008","driverDate":"11-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":75,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Antivirus Windows Defender"],"antispyware":["Antivirus Windows Defender"],"firewall":["Pare-feu Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"FR","browser.startup.homepage":"
Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.
I'm sorry. If Thunderbird is crashing, there is no easy help from the add-on site. Please report this bug to Thunderbird itself under https://bugzilla.mozilla.org/enter_bug.cgi
This might be the same as #28 and you might also add your information to the bu reported there (if you see similarities)
@Bretons Please post your crash ID here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
