Branch.io OG Tags Not Displaying on LinkedIn but Work on Facebook and Slack

[QasidLabeed]

Problem Description:

I'm encountering an issue with Open Graph (OG) tags not displaying correctly when sharing Branch.io links on LinkedIn. The same links work as expected on Facebook and Slack, showing the appropriate image, title, and description in previews. However, on LinkedIn, the preview shows a generic image instead of the correct OG metadata.

Link Details:

Here’s a sample link for testing:

• Link: https://heroicminds.test-app.link/episode/test

This link renders correctly on Facebook and Slack, showing the correct image and title.

Steps Taken:

• Used LinkedIn’s Post Inspector to test the link.
• The image and title fail to load properly on LinkedIn, showing a broken or generic preview image.
• Validated OG tags on the webpage source code, which seems to be correctly implemented:
  • $og_image_url
  • $og:title

Request Body for Updating the Link:

Attached is the request body we are using to update the link.

Issue on LinkedIn:

Here’s what LinkedIn shows:

What I've Tried:

• Cleared the LinkedIn cache using their Post Inspector tool.
• Ensured that OG tags are correctly implemented in the Branch.io deep link.

Expected Behavior:

• The shared Branch.io link should display the correct OG image, title, and description on LinkedIn, just like on Facebook and Slack.

Question:

What could be causing LinkedIn to fail in recognizing OG tags from a Branch.io link while it works perfectly on other platforms? Are there any known limitations with LinkedIn and Branch.io, or additional steps required to fix this issue?

[ahmednawar]

Thanks @QasidLabeed for the detailed information. Can you please submit a ticket to the Branch support team using the steps here https://help.branch.io/using-branch/page/submit-a-ticket? They can help you debug and escalate to the engineering team if there is a bug.

Cheers!

[QasidLabeed]

Hey @ahmednawar I have been raising tickets on branch.io support regarding this issue over last 3 weeks and haven't received any response yet. I have also been sending them reminders about this but still can't get any response from them.

Any thoughts or suggestions here would be highly appreciated!

Thanks