Infobip Viber unable to receive and send message

[abhiabhi0]

When I try to send message from Viber app to bot, I receive error message - An error occurred while writing to logger(s). (Input string was not in a correct format.) Exception type - System.FormatException and failed method is - Bot.Builder.Community.Adapters.Infobip.Viber.ToActivity.ToViberActivityConverter.Convert.

I am getting same error in @ivanursic-infobip sample after setting appsettings file correctly.

I have found that in function private Activity ConvertToActivity(InfobipViberIncomingResult response) in file Bot.Builder.Community.Adapters.Infobip.Viber.ToActivity.ToViberActivityConverter.cs, response.IsDeliveryReport() and response.IsViberMessage() are always false. And control never enters in any of the if-block.

In the same function response.Message.Text is null.

In the function ProcessAsync in InfobipViberAdapter.cs, the value stored in stringifiedBody is

{"results":[{"from":"917225******","to":"DemoCompany","text":"Get started","cleanText":"","keyword":"GET STARTED","receivedAt":"2021-10-08T10:02:43.645+0000","smsCount":1,"messageId":"5627202345175914830","pairedMessageId":null,"price":{"pricePerMessage":0.000000,"currency":"PHP"},"callbackData":null}],"messageCount":1,"pendingMessageCount":9}

If someone can point to working example of infobip-viber, then it will be helpful.

[rvinothrajendran]

@programmercave0 check here : https://github.com/ivanursic-infobip/botbuilder-community-dotnet/tree/develop/samples/Infobip%20Viber%20Sample

[abhiabhi0]

@rvinothrajendran I have tried with that sample and getting the same error.

[rvinothrajendran]

@ivanursic-infobip Can you help here

[abhiabhi0]

@ivanursic-infobip , @garypretty can you please help here.

[abhiabhi0]

In function ProcessAsync in file InfobipViberAdapter.cs, if I try to serialize using var tmp = JsonConvert.SerializeObject(incomingMessage, Formatting.Indented);, after the line var incomingMessage = stringifiedBody.FromInfobipIncomingMessageJson<InfobipViberIncomingResult>();

var incomingMessage = stringifiedBody.FromInfobipIncomingMessageJson<InfobipViberIncomingResult>();
var tmp = JsonConvert.SerializeObject(incomingMessage, Formatting.Indented);

Then the value of tmp is

{"results": [{"Message": null,"bulkId": null,"integrationType": null,"price": {"pricePerMessage": 0,"currency": "PHP"},"status": null,"error": null,"messageId": "5628934191496715454","doneAt": null,"messageCount": 0,"callbackData": null,"sentAt": null,"to": "DemoCompany","from": "917225******","channel": null,"receivedAt": "2021-10-13T04:44:27.975+00:00","keyword": "GET STARTED"}],"messageCount": 1,"pendingMessageCount": -1}

Message is null.