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Delta login & download issue

Open tmorshed opened this issue 2 years ago • 1 comments

Describe the bug Trying to access this data on Delta: https://bbp.epfl.ch/nexus/web/studios/public/thalamus/studios/e9ceee28-b2c2-4c4d-bff9-d16f43c3eb0f Cannot add data to cart, and csv downloads return empty. Login doesn't work either.

What part of Nexus is affected Delta

To Reproduce Steps to reproduce the behavior, e.g. for Fusion:

  1. Go to https://bbp.epfl.ch/nexus/web/studios/public/thalamus/studios/e9ceee28-b2c2-4c4d-bff9-d16f43c3eb0f
  2. Select a file to download and add to cart
  3. Click on cart. It doesn't open.
  4. Try to download CSV instead. click "Download CSV". Downloaded CSV is empty.

Expected behavior

  • You can add the files to the cart and download them compressed OR
  • You can download the files as CSV and the fields are populated.

Screenshots Screen recording included via this OneDrive link

Additional information My IP is in Canada. I don't know if that has anything to do with anything, but thought it might be useful.

tmorshed avatar Mar 06 '23 07:03 tmorshed

Dear @tmorshed,

Thanks a lot for taking the time to give us such a detailed feedback, I was able to reproduce the issue and you have identified a bug. I think the best for now would be for you to open the Single Cell Models one by one, open the Preview plugin and download the ZIP file attached. There are less than 25 of them so it will only take you a few minutes, it's clearly not the user experience we would want you to have but this work around will unblock you faster this way.

Best regards Samuel

samuel-kerrien avatar Mar 07 '23 13:03 samuel-kerrien