BitBox App v4.39.0 - GUI now showing up

[Anilo1990]

Hi,

so far I have been able to use the BitBox app on my computer without any problems. Yesterday I bought cryptos and transferred them to my BitBox wallet. As of today, I can no longer access the BitBox GUI. However, BitBox.exe is active in the task manager. I have not made any changes to my computer and have not installed any new software, patches or drivers.

I'm on Windows 11 Version 23H2 build 22631.2792). I have also restarted the computer several times. I have also uninstalled the BitBox app and reinstalled it from your website (BitBox app version 4.39 and tried 4.38 from Github). I could not find a log file in the BitBox folder. Only the Windows event display shows an error for the BitBox app.

I hope someone from the developers can make a comment on the error.

[benma]

Strange, seems like the web engine process crashed, which is quite unusual.

Could you try with the latest update 4.40.0?

Afterwards please also inspect the log file. See here for where to find it:

https://shiftcrypto.support/help/en-us/15-other/101-support-files

Windows: navigate to C:\Users<user>\AppData\Roaming\bitbox\log.txt