handesk
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BadChoice
A Powerful Laravel Help Desk and Lead Management App
It would be nice to have support for different types of tickets. A few example would be for supporting typical trouble tickets, tasks, and maybe outages. Maybe even severity levels....
I used Softaculous to install Handesk. I have PHP 7.2 running, After successful installation, both public and login page is just showing blank white. Can you help? Logs show PHP...
Hi, Is it possible to delete a ticket once its been created? I could not find this functionality in the code. Alternatively, can I filter for a bunch of tickets...
It might be something on my end, but when I reply with an attachment, it's not visible in customers email. The attachment can only be seen in Handesk.
Again, something for the Administrator to toggle in the settings; Fresh installs error out when trying to create a new ticket if the mail settings haven't been set; other scenarios...
Could there be a setting to allow the authenticated API tokens to have admin access. This could allow integration with BI tools wanting to show ticket status for support admins.
Could there be a setting whether or not to require emails from requestors? (are you open to that?)
An idea: Allow selection of the tickets so that multiple tickets can be closed (select all for example).
Is it possible to use Mailgun incoming webhooks to trigger new tickets, comments and so on?
