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Published 20 hours ago • verified publisher icon BadChoice

Suggestion: Support different types (Trouble Ticket, Task, Outage)

Open jdc1898 opened this issue 6 years ago • 2 comments

It would be nice to have support for different types of tickets. A few example would be for supporting typical trouble tickets, tasks, and maybe outages. Maybe even severity levels.

The KPI's would need to follow as well so we could closely track mean time to resolution.

jdc1898 avatar Feb 25 '19 13:02 jdc1898

Yeah.. a ticket type sound like a really good feature, will work on it, I believe ticket types should be dynamic so everyone can create theirs

BadChoice avatar Feb 25 '19 16:02 BadChoice

working on it now.

I also am going to introduce a way for a type to be time trackable. This will allow specific types to be paused and resumed. This is important if there are tickets that are have external factors such as waiting on a part to come in or a more pressing issue arose. With this, we can calculate a MTTR (Mean time to repair) and possibly include it in the KPI's.

jdc1898 avatar Feb 27 '19 15:02 jdc1898