handesk
handesk copied to clipboard
Close multiple tickets at once
Hi, Is it possible to delete a ticket once its been created? I could not find this functionality in the code. Alternatively, can I filter for a bunch of tickets and close them?
The basic idea behind a ticket system is to keep track of all tickets. As soon as you would have the ability to really delete a ticket somebody could just delete tickets they forgot to answer, pushing their answered tickets to 100%. This is kind of sketchy. Just close them. But yeah, a way to close multiple tickets at once would be a great idea.
Maybe we could "Archive" them? I like the idea to colose multiple, we could reuse the merge multiple select
I changed the title of the issue to reflect that new feature
Yep, I am currently writing a PR for this.
Great! let me know if you have any question
I changed the index views in tickets to use a library I created called thrust
https://github.com/BadChoice/thrust that tries to mimic laravel nova, but to be able to use into custom projects.
it has an easy filtering/actions sort things already in it and will allow to remove lots of code