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Close multiple tickets at once

Open amax-123 opened this issue 5 years ago • 6 comments

Hi, Is it possible to delete a ticket once its been created? I could not find this functionality in the code. Alternatively, can I filter for a bunch of tickets and close them?

amax-123 avatar Sep 06 '18 09:09 amax-123

The basic idea behind a ticket system is to keep track of all tickets. As soon as you would have the ability to really delete a ticket somebody could just delete tickets they forgot to answer, pushing their answered tickets to 100%. This is kind of sketchy. Just close them. But yeah, a way to close multiple tickets at once would be a great idea.

lucidlemon avatar Nov 05 '18 12:11 lucidlemon

Maybe we could "Archive" them? I like the idea to colose multiple, we could reuse the merge multiple select

BadChoice avatar Nov 05 '18 14:11 BadChoice

I changed the title of the issue to reflect that new feature

BadChoice avatar Nov 05 '18 14:11 BadChoice

Yep, I am currently writing a PR for this.

lucidlemon avatar Nov 05 '18 14:11 lucidlemon

Great! let me know if you have any question

BadChoice avatar Nov 05 '18 14:11 BadChoice

I changed the index views in tickets to use a library I created called thrust https://github.com/BadChoice/thrust that tries to mimic laravel nova, but to be able to use into custom projects.

it has an easy filtering/actions sort things already in it and will allow to remove lots of code

BadChoice avatar Nov 06 '18 12:11 BadChoice