BMSVieira
Error 404 on API request
Hi, I am using osticket version v1.16.2, php 8.0 and mysql 5.5.
I had made the changes as per your provided installation details.
I am getting error 404 on POST ADD api request and don't understand what might be the issue. But I am sure that its not related to api key as I am able to create tickets using the other url and different body parameters but the same api key(please see the screenshot 1 and 2) but I want to use other api features such as close, edit etc.
Sure. There you go. I copied the sample json from the provided documentation and tried the "add" api first as it was already working with the other method.
If you are using the lastest version of OST API, it needs the "user_id" parameter. I updated the documentation, my mistake.
Try again please. I hope this does it for you.
Thank you!
Hi, Thanks for your response.
I tried the updated body. The issue still persists.
I have also tried adding the parameters that were included in the body of api call that I was using before as well but it still didn't work. I doubt that the issue is related to the parameters.
Response body is attached below.
I hope that you find a solution for it soon.
Thankyou.
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>IIS 10.0 Detailed Error - 404.0 - Not Found</title>
<style type="text/css">
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overflow: hidden;
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width: 96%;
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margin: 0 0 5px 0;
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<body>
<div id="content">
<div class="content-container">
<h3>HTTP Error 404.0 - Not Found</h3>
<h4>The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
</h4>
</div>
<div class="content-container">
<fieldset>
<h4>Most likely causes:</h4>
<ul>
<li>The directory or file specified does not exist on the Web server.</li>
<li>The URL contains a typographical error.</li>
<li>A custom filter or module, such as URLScan, restricts access to the file.</li>
</ul>
</fieldset>
</div>
<div class="content-container">
<fieldset>
<h4>Things you can try:</h4>
<ul>
<li>Create the content on the Web server.</li>
<li>Review the browser URL.</li>
<li>Create a tracing rule to track failed requests for this HTTP status code and see which module is
calling SetStatus. For more information about creating a tracing rule for failed requests, click
<a href="http://go.microsoft.com/fwlink/?LinkID=66439">here</a>. </li>
</ul>
</fieldset>
</div>
<div class="content-container">
<fieldset>
<h4>Detailed Error Information:</h4>
<div id="details-left">
<table border="0" cellpadding="0" cellspacing="0">
<tr class="alt">
<th>Module</th>
<td> IIS Web Core</td>
</tr>
<tr>
<th>Notification</th>
<td> MapRequestHandler</td>
</tr>
<tr class="alt">
<th>Handler</th>
<td> StaticFile</td>
</tr>
<tr>
<th>Error Code</th>
<td> 0x80070002</td>
</tr>
</table>
</div>
<div id="details-right">
<table border="0" cellpadding="0" cellspacing="0">
<tr class="alt">
<th>Requested URL</th>
<td> http://localhost:80/osticket/upload/ost_wbs/</td>
</tr>
<tr>
<th>Physical Path</th>
<td> C:\inetpub\wwwroot\osticket\upload\ost_wbs\</td>
</tr>
<tr class="alt">
<th>Logon Method</th>
<td> Anonymous</td>
</tr>
<tr>
<th>Logon User</th>
<td> Anonymous</td>
</tr>
</table>
<div class="clear"></div>
</div>
</fieldset>
</div>
<div class="content-container">
<fieldset>
<h4>More Information:</h4>
This error means that the file or directory does not exist on the server. Create the file or directory
and try the request again.
<p><a href="https://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=404,0,0x80070002,19044">View
more information »</a></p>
</fieldset>
</div>
</div>
</body>
</html>
could you please guide me where I might be going wrong, thank you
I am able to create ticket using inbuilt API method but it is very limited. I love your APIs.
string(6) "000079"
"{"alert": true, "autorespond": true, "source": "API", "name": "name", "email":"[email protected]", "subject": "000","message": "data:text/html,[email protected]"}done"
