Prune
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BIG-RAT
Prune is crashing on every query for data
Each query like policies, packages etc... it keeps crashing every time. Thank you.
Translated Report (Full Report Below)
Process: Prune [58766] Path: /Applications/Prune.app/Contents/MacOS/Prune Identifier: com.jamf.pse.prune Version: 2.2.5 (1) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 502
Date/Time: 2022-10-25 21:22:07.1963 -0500 OS Version: macOS 12.6 (21G115) Report Version: 12 Anonymous UUID: 8B5A7ABD-3C6E-A67A-1C2E-42B0BEF25085
Sleep/Wake UUID: C6D6108B-E1BC-4673-9564-3DBCA3965995
Time Awake Since Boot: 470000 seconds Time Since Wake: 362297 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000001, 0x000000010214ccc0 Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5 Terminating Process: exc handler [58766]
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 Prune 0x10214ccc0 0x102104000 + 298176 1 Prune 0x10214ccc0 0x102104000 + 298176 2 Prune 0x10214f198 0x102104000 + 307608 3 Prune 0x10214b0c4 0x102104000 + 291012 4 Prune 0x10214f218 0x102104000 + 307736 5 Prune 0x10214ada4 0x102104000 + 290212 6 CFNetwork 0x1a8af0668 0x1a8a2b000 + 808552 7 CFNetwork 0x1a8a82624 0x1a8a2b000 + 357924 8 libdispatch.dylib 0x1a3c0e5f0 _dispatch_call_block_and_release + 32 9 libdispatch.dylib 0x1a3c101b4 _dispatch_client_callout + 20 10 libdispatch.dylib 0x1a3c1e6cc _dispatch_main_queue_drain + 928 11 libdispatch.dylib 0x1a3c1e31c _dispatch_main_queue_callback_4CF + 44 12 CoreFoundation 0x1a3ee2998 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16 13 CoreFoundation 0x1a3e9fc08 __CFRunLoopRun + 2532 14 CoreFoundation 0x1a3e9ea84 CFRunLoopRunSpecific + 600 15 HIToolbox 0x1acade338 RunCurrentEventLoopInMode + 292 16 HIToolbox 0x1acade0b4 ReceiveNextEventCommon + 564 17 HIToolbox 0x1acadde68 _BlockUntilNextEventMatchingListInModeWithFilter + 72 18 AppKit 0x1a6a0651c _DPSNextEvent + 860 19 AppKit 0x1a6a04e14 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328 20 AppKit 0x1a69f6fe0 -[NSApplication run] + 596 21 AppKit 0x1a69c86fc NSApplicationMain + 1132 22 Prune 0x102107954 0x102104000 + 14676 23 dyld 0x10246d08c start + 520
Thread 1: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0
Thread 2: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0
Thread 3: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0
Thread 4:: com.apple.NSEventThread 0 libsystem_kernel.dylib 0x1a3d968b0 mach_msg_trap + 8 1 libsystem_kernel.dylib 0x1a3d96d20 mach_msg + 76 2 CoreFoundation 0x1a3ea1210 __CFRunLoopServiceMachPort + 372 3 CoreFoundation 0x1a3e9f6c0 __CFRunLoopRun + 1180 4 CoreFoundation 0x1a3e9ea84 CFRunLoopRunSpecific + 600 5 AppKit 0x1a6b73100 _NSEventThread + 196 6 libsystem_pthread.dylib 0x1a3dd426c _pthread_start + 148 7 libsystem_pthread.dylib 0x1a3dcf08c thread_start + 8
Thread 5: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0
Thread 6: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0
Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000134923f60 x1: 0x00000001b12d3ebc x2: 0x006e6f6973726576 x3: 0xe700000000000000 x4: 0x0000000000000000 x5: 0x0000000133e28a70 x6: 0x0000656372756f73 x7: 0xe600000000000000 x8: 0x0000000134923f68 x9: 0x0000000200000003 x10: 0xfffffffe00000000 x11: 0x0000000200000003 x12: 0x0000000000000003 x13: 0x8586bfcdf8660525 x14: 0x000000016dcf9c98 x15: 0x00000001fc831450 x16: 0x00000001b131263c x17: 0x00000001b107bc00 x18: 0x0000000000000000 x19: 0x0000000134923f60 x20: 0x0000000134923f60 x21: 0x500000013490e8a0 x22: 0x500000013490d5b0 x23: 0x0000656372756f73 x24: 0x0000000133e28a70 x25: 0xe600000000000000 x26: 0x000000000000001e x27: 0x000000016dcf9e40 x28: 0x0000000000000038 fp: 0x000000016dcf9de0 lr: 0x000000010214ccc0 sp: 0x000000016dcf9ce0 pc: 0x000000010214ccc0 cpsr: 0x60001000 far: 0x000000010e067f60 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x102104000 - 0x10215bfff com.jamf.pse.prune (2.2.5) <891386e2-3e5f-341e-b7ea-c13b3485f30b> /Applications/Prune.app/Contents/MacOS/Prune
0x1a8a2b000 - 0x1a8edffff com.apple.CFNetwork (1335.0.3)
External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0
VM Region Summary: ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%) Writable regions: Total=303.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=303.0M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 256K 2 Activity Tracing 256K 1 CG backing stores 3520K 8 CG image 240K 14 ColorSync 640K 28 CoreAnimation 1648K 55 CoreGraphics 48K 3 CoreUI image data 1680K 20 Dispatch continuations 64.0M 1 Foundation 48K 2 Kernel Alloc Once 32K 1 MALLOC 102.5M 55 MALLOC guard page 384K 19 MALLOC_MEDIUM (reserved) 120.0M 1 reserved VM address space (unallocated) SQLite page cache 64K 1 STACK GUARD 56.1M 7 Stack 11.2M 7 VM_ALLOCATE 480K 22 __AUTH 2484K 289 __AUTH_CONST 19.3M 475 __CTF 756 1 __DATA 14.7M 468 __DATA_CONST 17.4M 484 __DATA_DIRTY 1724K 205 __FONT_DATA 4K 1 __LINKEDIT 577.9M 8 __OBJC_CONST 3354K 263 __OBJC_RO 83.0M 1 __OBJC_RW 3168K 1 __TEXT 475.8M 502 __UNICODE 592K 1 dyld private memory 1024K 1 libnetwork 128K 8 mapped file 180.5M 35 shared memory 880K 15 =========== ======= ======= TOTAL 1.7G 3005 TOTAL, minus reserved VM space 1.6G 3005
Full Report
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"threads" : 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393216, "uuid" : "38ee9fe9-b66d-3066-8c5c-6ddf0d6944c6", "path" : "/usr/lib/dyld", "name" : "dyld" }, { "source" : "P", "arch" : "arm64e", "base" : 7044124672, "size" : 53248, "uuid" : "63c4eef9-69a5-38b1-996e-8d31b66a051d", "path" : "/usr/lib/system/libsystem_pthread.dylib", "name" : "libsystem_pthread.dylib" }, { "source" : "P", "arch" : "arm64e", "base" : 7043895296, "size" : 229376, "uuid" : "a9d87740-9c1d-3468-bf60-720a8d713cba", "path" : "/usr/lib/system/libsystem_kernel.dylib", "name" : "libsystem_kernel.dylib" } ], "sharedCache" : { "base" : 7040827392, "size" : 3144744960, "uuid" : "049b583e-d4dc-3b2b-88da-e52d6e18313d" }, "vmSummary" : "ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)\nWritable regions: Total=303.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=303.0M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 256K 2 \nActivity Tracing 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"rollouts" : [ { "rolloutId" : "5fc94383418129005b4e9ae0", "factorPackIds" : {
},
"deploymentId" : 240000513
},
{
"rolloutId" : "60f8ddccefea4203d95cbeef",
"factorPackIds" : {
},
"deploymentId" : 240000021
}
], "experiments" : [
] } }
Model: MacBookAir10,1, BootROM 7459.141.1, proc 8:4:4 processors, 16 GB, SMC Graphics: Apple M1, Apple M1, Built-In Display: DELL U3419W, 3440 x 1440 (UWQHD - Ultra-Wide Quad HD), Main, MirrorOff, Online Display: Color LCD, 2560 x 1600 Retina, MirrorOff, Online Memory Module: LPDDR4 AirPort: Wi-Fi, wl0: Mar 23 2022 19:57:59 version 18.60.27.0.7.8.129 FWID 01-570be953 Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB31Bus USB Device: USB31Bus USB Device: USB3.0 Hub USB Device: Mass Storage Device USB Device: USB 10/100/1000 LAN USB Device: USB2.0 Hub USB Device: USB Billboard Device USB Device: USB2.0 Hub USB Device: USB Optical Mouse USB Device: Keyboard Hub USB Device: Apple Keyboard Thunderbolt Bus: MacBook Air, Apple Inc. Thunderbolt Bus: MacBook Air, Apple Inc.
Thanks. How about logs from the app? After logging in use command+L to open the Logs folder then start a query.
I'm seeing a crash when scanning packages. I tried CMD + L but it doesn't bring up any log.
You'll need to CMD+L before running the scan (and after logging in), to catch the app while it's still working. Might also try v2.3.0 to see if the behavior is any different.
Updated and was able to get logs going. Still crashes whne scanning packages. Based on the log looks like it fails on pre-stage enrollments.
Wed Nov 16 09:14:29 [processItems] patch policies complete - call patchpolicies Wed Nov 16 09:14:29 [processItems] Starting to process patchpolicies Wed Nov 16 09:14:29 [processItems] patchpolicies Wed Nov 16 09:14:29 [processItems] skipping patch policies - call computer-prestages Wed Nov 16 09:14:29 [processItems] Starting to process computer-prestages Wed Nov 16 09:14:29 [Json.getRecord] get existing endpoints URL: https://xxxxx.xxx.com/api/v2/computer-prestages Wed Nov 16 09:14:30 [processItems] scanning computer prestages for packages and computer profiles.
Wonder if I can get a look at your prestages. The following will list them. `#!/bin/bash
##hard code Jamf Pro URL, no trailing / jamfProURL="https://your.jamfserver.com"
echo -n "Enter Jamf Admin name [jamfadmin]: " read jamfProUsername
if [ -z $jamfProUsername ];then jamfProUsername="jamfadmin" fi
echo -n "Enter password for $jamfProUsername: " stty -echo read jamfProPassword stty echo
encodedCredentials=$( printf "${jamfProUsername}:${jamfProPassword}" | /usr/bin/iconv -t ISO-8859-1 | /usr/bin/base64 -i - ) authToken=$(/usr/bin/curl -ks -H "Authorization: Basic ${encodedCredentials}" "${jamfProURL}"/api/v1/auth/token -X POST) curl -s -X POST "Authorization: Bearer $authToken" "{$jamfProURL}api/v1/auth/invalidate-token" -H "accept: application/json" >> /dev/null
token=$(/bin/echo "${authToken}" | /usr/bin/plutil -extract token raw -) #echo "token: $token"
curl -k --request GET
--url $jamfProURL/api/v2/computer-prestages
--header "Authorization: Bearer $token"
--header 'accept: application/json'
--header 'content-type: application/json'`
Going to try again with using the app and will report any issues, really appreciate the work and effort to fix the issues.