Andriod 15 Failed to get result from Broker Content Provider

[chuckz1321]

Describe the bug Is your app live and in production or is this a development issue? Provide a clear and concise description of what the bug is. Unable to auth with Authenticator installed. Need to reinstall the Authenticator.

Smartphone (please complete the following information):

• Device: [e.g. Pixel, OnePlus 6, etc] Xiaomi Huawei
• Android Version: [e.g. API Level, Build Number] Andriod 15
• Browser [e.g. Chrome, Edge]
• MSAL Version

Stacktrace If a crash occurs, include the stacktrace. 2024-12-16 11:17:48.654 16737-18286 ActivityThread xxxxx E Failed to find provider info for com.azure.authenticator.microsoft.identity.broker 2024-12-16 11:17:48.654 16737-18176 ContentPro...teToBroker xxxx E [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Failed to get result from Broker Content Provider, cursor is null
2024-12-16 11:17:48.655 16737-18176 BrokerOper...DeviceMode xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Executing with IIpcStrategy: BoundServiceStrategy
2024-12-16 11:17:48.655 16737-18176 BrokerOperationBundle xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Requested Active Broker Data
2024-12-16 11:17:48.655 16737-18176 BoundServi...teToBroker xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Broker operation: MSAL_GET_DEVICE_MODE brokerPackage: com.azure.authenticator
2024-12-16 11:17:48.657 16737-16737 MiuiMultiWindowUtils xxxx D freeform resolution args raw data:{ "wide_default":{ "freeform_args": { "vertical_portrait":{"aspect_ratio":0.626, "original_ratio":0.5643,"original_scale":0.74,"top_margin":0.168,"left_margin":0.484}, "horizontal_portrait":{"aspect_ratio":0.626, "original_ratio":0.5643,"original_scale":0.74,"top_margin":0.1222,"left_margin":0.59745}, "vertical_landscape":{"aspect_ratio":1.6, "original_ratio":1,"original_scale":0.604,"top_margin":0.2596,"left_margin":0.2624}, "horizontal_landscape":{"aspect_ratio":1.6, "original_ratio":1,"original_scale":0.604,"top_margin":0.213,"left_margin":0.3758} }, "mini_freeform_args":{ "vertical_portrait":{"original_ratio":0.147}, "horizontal_portrait":{"original_ratio":0.147}, "vertical_landscape":{"original_ratio":0.165}, "horizontal_landscape":{"original_ratio":0.165} } }, "narrow_default": { "freeform_args": { "vertical_portrait":{"aspect_ratio":0.626, "original_ratio":1,"original_scale":0.74,"top_margin":0.0753,"left_margin":-1}, "horizontal_portrait":{"aspect_ratio":0.626, "original_ratio":1,"original_scale":0.5756,"top_margin":-1,"left_margin":0.0753}, "vertical_landscape":{"aspect_ratio":1.6, "original_ratio":0.6847,"original_scale":0.587,"top_margin":0.0753,"left_margin":-1}, "horizontal_landscape":{"aspect_ratio":1.6, "original_ratio":0.6847,"original_scale":0.587,"top_margin":-1,"left_margin":0.0753} }, "mini_freeform_args":{ "vertical_portrait":{"original_ratio":0.26}, "horizontal_portrait":{"original_ratio":0.26}, "vertical_landscape":{"original_ratio":0.293}, "horizontal_landscape":{"original_ratio":0.293} } }, "regular_default": { "freeform_args": { "vertical_portrait":{"aspect_ratio":0.625, "original_ratio":1,"original_scale":0.7,"top_margin":0.109,"left_margin":-1}, "horizontal_portrait":{"aspect_ratio":0.6667, "original_ratio":1,"original_scale":0.6102,"top_margin":-1,"left_margin":0.026}, "vertical_landscape":{"aspect_ratio":1.6, "original_ratio":1,"original_scale":0.4244,"top_margin":0.109,"left_margin":-1}, "horizontal_landscape":{"aspect_ratio":1.6, "original_ratio":1,"original_scale":0.4244,"top_margin":-1,"left_margin":0.026} }, "mini_freeform_args":{ "vertical_portrait":{"original_ratio":0.25}, "horizontal_portrait":{"original_ratio":0.25}, "vertical_landscape":{"original_ratio":0.25}, "horizontal_landscape":{"original_ratio":0.25} } }, "pad_default": { "freeform_args": { "vertical_portrait":{"aspect_ratio":0.5625, "original_ratio":0.375,"original_scale":0.835,"top_margin":0.049,"left_margin":0.2775}, "horizontal_portrait":{"aspect_ratio":0.5625, "original_ratio":0.375,"original_scale":0.835,"top_margin":-1,"left_margin":0.6525}, "vertical_landscape":{"aspect_ratio":-1, "original_ratio":1,"original_scale":0.468,"top_margin":0.049,"left_margin":-1}, "horizontal_landscape":{"aspect_ratio":-1, "original_ratio":1,"original_scale":0.468,"top_margin":-1,"left_margin":0.4976} }, "mini_freeform_args":{ "vertical_portrait":{"original_ratio":0.144}, "horizontal_portrait":{"original_ratio":0.144}, "vertical_landscape":{"original_ratio":0.2}, "horizontal_landscape":{"original_ratio":0.2} } }} 2024-12-16 11:17:48.657 16737-16737 MiuiMultiWindowUtils xxxx D initFreeFormResolutionArgs failed, device is haotian 2024-12-16 11:17:48.657 16737-16737 IS_CTS_MODE xxxx D false 2024-12-16 11:17:48.657 16737-16737 MULTI_WIND...CH_ENABLED xxxx D false 2024-12-16 11:17:48.658 16737-18176 BoundServi...nt:connect xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] failed to bind. The service is not available.
2024-12-16 11:17:48.658 16737-18176 BrokerOper...DeviceMode xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Executing with IIpcStrategy:
2024-12-16 11:17:48.658 16737-18176 BrokerOperationBundle xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Requested Active Broker Data
2024-12-16 11:17:48.658 16737-18176 AccountMan...teToBroker xxxx I [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Broker operation: MSAL_GET_DEVICE_MODE brokerPackage: com.azure.authenticator
2024-12-16 11:17:48.660 16737-18176 AccountMan...teToBroker xxxxx V [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] Received result from broker
2024-12-16 11:17:48.661 16737-18176 AccountMan...teToBroker xxxx E [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] bind failure
android.accounts.AuthenticatorException: bind failure at android.accounts.AccountManager.convertErrorToException(AccountManager.java:2658) at android.accounts.AccountManager.-$$Nest$mconvertErrorToException(Unknown Source:0) at android.accounts.AccountManager$AmsTask$Response.onError(AccountManager.java:2494) at android.accounts.IAccountManagerResponse$Stub.onTransact(IAccountManagerResponse.java:105) at android.os.Binder.execTransactInternal(Binder.java:1512) at android.os.Binder.execTransact(Binder.java:1451) 2024-12-16 11:17:48.661 16737-18176 BrokerOper...or:execute xxxx E [2024-12-16 03:17:48 - thread_id: 3177, correlation_id: 232c43c9-3afb-4d4a-a83a-78f76ac91f03 - Android 35] [ipc_return_null_cursor] [content_provider] :Failed to get result from Broker Content Provider, cursor is null
com.microsoft.identity.common.exception.BrokerCommunicationException: [ipc_return_null_cursor] [content_provider] :Failed to get result from Broker Content Provider, cursor is null at com.microsoft.identity.common.internal.broker.ipc.ContentProviderStrategy.communicateToBrokerAfterValidation(ContentProviderStrategy.java:132) at com.microsoft.identity.common.internal.broker.ipc.AbstractIpcStrategyWithServiceValidation.communicateToBroker(AbstractIpcStrategyWithServiceValidation.kt:66) at com.microsoft.identity.common.internal.controllers.BrokerOperationExecutor.performStrategy(BrokerOperationExecutor.java:236) at com.microsoft.identity.common.internal.controllers.BrokerOperationExecutor.execute(BrokerOperationExecutor.java:150) at com.microsoft.identity.common.internal.controllers.BrokerMsalController.getDeviceMode(BrokerMsalController.java:888) at com.microsoft.identity.common.internal.commands.GetDeviceModeCommand.execute(GetDeviceModeCommand.java:54) at com.microsoft.identity.common.internal.commands.GetDeviceModeCommand.execute(GetDeviceModeCommand.java:42) at com.microsoft.identity.common.java.controllers.CommandDispatcher.executeCommand(CommandDispatcher.java:539) at com.microsoft.identity.common.java.controllers.CommandDispatcher.access$100(CommandDispatcher.java:98) at com.microsoft.identity.common.java.controllers.CommandDispatcher$1.run(CommandDispatcher.java:364) at io.opentelemetry.context.Context.lambda$wrap$1(Context.java:212) at io.opentelemetry.context.Context$$ExternalSyntheticLambda4.run(Unknown Source:4) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1251) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:668) at java.lang.Thread.run(Thread.java:1012)

To Reproduce Steps to reproduce the behavior: configuration

If related to user experience, use the format:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

If related to development, please provide relevant configuration details necessary to understand your problem including any relevant traces, logs, or otherwise.

Expected behavior A clear and concise description of what you expected to happen. Able to login from App

Actual Behavior A description of what actually happened. Cannot Login, with exceptions

Tried the latest MSAL version, issue persists. Please share some insights on this issue. All devices are Andriod 15, is that related?

Screenshots If applicable, add screenshots to help explain your problem.

Additional context Add any other context about the problem here.

Please note: Do not include sensitive information like PII, OII, credentials, secrets, and tokens.

For privacy/security issues please see instructions here

[jyrwm]

设备：小米15 pro Android 版本：Andriod 15 浏览器：webview MSAL ：5.8.2

[melissaahn]

Hi @jyrwm , after reinstalling Authenticator, does the issue repro?