[AzureCommunicationCalling] callkit questions

[andersonvieiragomeslopes]

Describe the bug

We're having issues implementing the callkit. When we use createCallAgentWithCallKitOptions the calls work fine with the app open, but with the app dead or in the background, we don't know how to deal with it, because the documentation doesn't leave anything about this implementation of the callkit using createCallAgentWithCallKitOptions, we know that it's about a resource in preview, but I don't see information on how to handle the didReceiveIncomingPush push event for example.

The method createCallAgentWithCallKitOptions should be used for the app in the foreground and in the background do we need to implement the callkit manually as established by apple or is there any method in the version to use it? We also tested callagente.reportToCallKit but we don't know for sure when to use it, if you can clarify with a few lines of code, it would be good, in the documentation I didn't find anything about it. The only information I could find like anything about it was here

Exception or Stack Trace

To Reproduce Use createCallAgentWithCallKitOptions in beta 2.2.0-beta.1

Code Snippet Add the code snippet that causes the issue.

Expected behavior Calls work in background and with dead app using agent creation with callkit

Screenshots If applicable, add screenshots to help explain your problem.

Setup (please complete the following information):

• OS: [iOS 15.5]
• IDE : [xcode]
• Version of the Library used 2.2.0-beta.1

Additional context Add any other context about the problem here.

Information Checklist Kindly make sure that you have added all the following information above and checkoff the required fields otherwise we will treat the issuer as an incomplete report

• [X] Bug Description Added
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• [X] Setup information Added

[tjprescott]

@raosanat please take a look.

[gaobob-msft]

@xumo-95 can you please take a look. CC @lucianopa-msft

[xumo-95]

Hi @andersonvieiragomeslopes ! I'm wondering if you can please confirm the SDK version that you used for your development? CallKitOptions was not released in 2.2.0-beta.1 SDK. Thank you!

[andersonvieiragomeslopes]

Hi @xumo-95 .

Well, createCallAgentWithCallKitOptions was released in beta version 1.1.0-beta.1 I'm using version 2.2.0-beta.1 and it has createCallAgentWithCallKitOptions and callagente.reportToCallKit I need help just to understand how this is supposed to work and work with the dead app, this issue is preventing publishing in production, it's really serious.

Check versions: https://github.com/Azure/azure-sdk-for-ios/blob/main/sdk/communication/AzureCommunicationCalling/CHANGELOG.md#210-beta1-2021-11-12

[andersonvieiragomeslopes]

Hello, @tjprescott @raosanat @xumo-95 @gaobob-msft .

With the release of version 2.3.0 for ios the original problem of the ticket is solved, you did a great job adding even more option than the previous one, I noticed two very important items for us: ACSCallKitOptions/configureAudioSession and reportIncomingCallFromKillState, here's a suggestion just that is explain in the documentation, thanks.

[raosanat]

@andersonvieiragomeslopes sorry for the late reply we will be updating the documentation soon. Please keep in mind that the feature is still in Beta which is why the documentation isn't up to date yet.

[andersonvieiragomeslopes]

@raosanat I understand, thanks for the feature and I will be happy to help with feedback and news about the feature.