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run 'Get-AzVMExtension' via powershell, I see that the Qualys Agent has a provisioning state of 'ProvisioningState = Failed'.
Description
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When I run 'Get-AzVMExtension' via powershell, I see that the Qualys Agent has a provisioning state of 'ProvisioningState = Failed'. |
This is BYOL from qualys. Just need to know if this is supported or not - or whom supports this in CSS to try and get help for the customer.
Script or Debug output
No response
Environment data
No response
Module versions
No response
Error output
No response
Thank you for your feedback. This has been routed to the support team for assistance.
please provide an update for the customer this has been going on for weeks now.
Hello @ran-ten21 please open a support ticket using the Azure Portal selecting the VM that is having the issue.
When opening the ticket there will be a drop-down menu where you can select what type of issue you are having. Select "VM Extensions not operating correctly" after that you can select "Qualys Extension (non-Microsoft) extension issue" and the ticket will be routed to the correct support team to troubleshoot this issue.
Microsoft will verify there is no issue with the platform causing this failure. Since this is a Third-Party extension, Qualys may need to be engaged by the customer if there is no issue at the platform level.
We already have a support ticket... 2208290040003534
RayAnn Long O (469) 775-3714 | Email: @.@.> | Working Hours: Mon.-Fri. 7:00AM to 4:00PM CST
From: Gabby @.> Sent: Thursday, October 13, 2022 2:28 PM To: Azure/azure-powershell @.> Cc: RayAnn Long @.>; Mention @.> Subject: Re: [Azure/azure-powershell] run 'Get-AzVMExtension' via powershell, I see that the Qualys Agent has a provisioning state of 'ProvisioningState = Failed'. (Issue #19466)
Hello @ran-ten21https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fran-ten21&data=05%7C01%7CMarie.Tenorio%40microsoft.com%7C631e285cd9fc44e1f76c08daad510f12%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638012860905356135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C53Y6MQ9CucyDIw5G4HXmuEjm%2Bl2ktkHTGRNNiT36c0%3D&reserved=0 please open a support ticket using the Azure Portal selecting the VM that is having the issue.
When opening the ticket there will be a drop-down menu where you can select what type of issue you are having. Select "VM Extensions not operating correctly" after that you can select "Qualys Extension (non-Microsoft) extension issue" and the ticket will be routed to the correct support team to troubleshoot this issue.
Microsoft will verify there is no issue with the platform causing this failure. Since this is a Third-Party extension, Qualys may need to be engaged by the customer if there is no issue at the platform level.
Reply to this email directly, view it on GitHubhttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2FAzure%2Fazure-powershell%2Fissues%2F19466%23issuecomment-1278086593&data=05%7C01%7CMarie.Tenorio%40microsoft.com%7C631e285cd9fc44e1f76c08daad510f12%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638012860905356135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YBmg0g2jHZplELEuFeXhVCrq4icHaO7tSjHMEiQ3kVo%3D&reserved=0, or unsubscribehttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAKJP2IO25PAPAMBDNNA36J3WDBPEPANCNFSM6AAAAAAQKYS7J4&data=05%7C01%7CMarie.Tenorio%40microsoft.com%7C631e285cd9fc44e1f76c08daad510f12%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638012860905356135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UTcXh91rNSruVg%2Fx4CUO%2FrEpoXJ2gS4gInPrCxOqSVo%3D&reserved=0. You are receiving this because you were mentioned.Message ID: @.@.>>
Thank you @ran-ten21, I will get engaged on the support case and help get this driven forward.
Thank you @ran-ten21, I will get engaged on the support case and help get this driven forward.
do you needed to be added in an email? just need to know if this is supported or not. this is qualys byol.
Thanks for the feedback! We are routing this to the appropriate team for follow-up. cc @Drewm3, @avirishuv, @vaibhav-agar, @amjads1.
Issue Details
Description
|
When I run 'Get-AzVMExtension' via powershell, I see that the Qualys Agent has a provisioning state of 'ProvisioningState = Failed'. |
This is BYOL from qualys. Just need to know if this is supported or not - or whom supports this in CSS to try and get help for the customer.
Script or Debug output
No response
Environment data
No response
Module versions
No response
Error output
No response
| Author: | ran-ten21 |
|---|---|
| Assignees: | - |
| Labels: |
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| Milestone: | - |
@MsGabsta @Drewm3, @avirishuv, @Vaibhav-Agar, @amjads1 Could you please share some pointers on this ? Any help on this is much appreciated.
@navba-MSFT, I will get with the case owner on this to assist getting this resolved.
Support for this depends on where the issue is and if its a platform issue or an issue with the extension itself
@navba-MSFT we do own this specific issue. I'll work with you through the support case to get this resolved.