wp-calypso
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Purchases: Update cancellation page's support link to use Odie
When a customer proceeds through the cancelation flow they have the option to 'Ask a Happiness Engineer' if they have a question:
This link leads them to our general /help
page which would then require a customer to click on 'Get help' to open an omnichannel chat:
A more optimal path may be to open the omnichannel chat directly from the cancellation page, similar to a pre-sale chat during Checkout. This would allow us quick access to a churning customer for one last attempt to address any concerns.
Happy path:
@Automattic/martech Is this an oversight or is this the expected behavior of the 'Ask a Happiness Engineer' link?
Related to #93568
Proposed Changes
- Change out the
CALYPSO_CONTACT
url with the Odie functionality found in Help Center.
Testing Instructions
- Go to an existing purchase under /purchases, make sure it isn't expired and can be canceled
- Click on the 'Cancel [product]' button at the bottom of the page
- Look for the
Have a question? Ask a Happiness Engineer!
line in the first paragraph box - Click on the Ask a Happiness Engineer link, it should correctly open the Odie/omnichannel chat box