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Published 20 hours ago • verified publisher icon Automattic

DNS management in Calypso: front end error

Open kimclow opened this issue 1 year ago • 2 comments

Quick summary

When editing the DNS in Calypso, there is a blank screen. This was discovered on https://bedsbirdclub.org.uk/

Steps to reproduce

  1. Login to WordPress.com site
  2. Navigate to Hosting > Domains
  3. Locate your Domain
  4. Click the ... on the far right of the domain
  5. Click Manage DNS
  6. You should see the error page

What you expected to happen

I expected to see the DNS management screen

What actually happened

I saw this:

Screenshot 2024-06-25 at 16 35 33

Impact

One

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

Atomic.

You can work around it, using the breadcrumb link: Screenshot 2024-06-25 at 16 39 45 (1)

kimclow avatar Jun 26 '24 20:06 kimclow

Thank you for reporting this.

I cannot replicate this on other accounts and I cannot start a support session (it's an a11n user).

Are you able to replicate this from other accounts or with other domains under that account?

mrfoxtalbot avatar Jun 28 '24 11:06 mrfoxtalbot

Hi @mrfoxtalbot - thanks for looking into this for me.

Are you able to replicate this from other accounts or with other domains under that account?

I'll test this and revert.

kimclow avatar Jul 01 '24 06:07 kimclow

Hey @mrfoxtalbot I can only replicate this using our a8cteam51 user. I have spot-checked some other sites on our account, on the same hosting plan and their DNS settings are working as expected. 🤷🏼‍♀️

Do you have any ideas on how we take this further?

kimclow avatar Jul 03 '24 17:07 kimclow

Thank you for the additional testing!

I'm going to summon @Automattic/nomado here since this should be on their turf.

Thanks again!

mrfoxtalbot avatar Jul 03 '24 19:07 mrfoxtalbot

@mrfoxtalbot I've gone ahead and added this to our (Nomado's) sprint board. But we don't have access to the a8cteam51 account. Is it possible to temporarily give Nomado access to this user so we can debug?

delputnam avatar Jul 03 '24 21:07 delputnam

Thank you, @delputnam.

Is it possible to temporarily give Nomado access to this user so we can debug?

I am not familiar with how this account is managed. Can you confirm this, @kimclowa8c? Thank you!

mrfoxtalbot avatar Jul 04 '24 09:07 mrfoxtalbot

Hey @delputnam - I just found you in Slack and see you're AFK (yay 4th of July!). I'll ping you next week and we can sort out access.

kimclow avatar Jul 04 '24 09:07 kimclow

@kimclowa8c we've deployed a fix for this one. Can you confirm it has been solved? We couldn't replicate the issue anymore.

rafaelgallani avatar Jul 19 '24 21:07 rafaelgallani

Confirmed this is fixed. Thank you so much!

Screenshot 2024-07-20 at 08 32 16

kimclow avatar Jul 20 '24 06:07 kimclow