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Possible dead-end flow for domain purchase + free plan + create site

Open mdrovdahl opened this issue 2 years ago • 2 comments

Quick summary

I hit a dead-end, blank screen after purchasing a domain, selecting free plan and then opting for "create site". Also documented in P2.

Steps to reproduce

  • Visit WP.com/domains
  • Search for a domain
  • Choose a domain: in my case: suchprofessionalmuchmemorable.blog (url: https://wordpress.com/start/domain/domain-only?new=suchprofessionalmuchmemorable&search=yes)
  • Enter purchase flow (url: https://wordpress.com/start/domain/site-or-domain)
  • Take the “New site” path (https://wordpress.com/start/domain/plans-site-selected)
  • Take the “Start with a free site” path
  • Log-in (used wp.com user markdrovdahl)
  • Complete domain purchase (in my case with WP.com credits)
  • With purchase complete, on the “All ready to go!” page, select “Create a site” (url: https://wordpress.com/checkout/thank-you/no-site/77676530)
  • Dead-end, blank screen (url: https://wordpress.com/start/site-selected/themes-site-selected?siteSlug=suchprofessionalmuchmemorable.blog&siteId=null)

What you expected to happen

That the "Create a site" link on the "All ready to go!” page would not result in a blank page.

What actually happened

Hit a dead end, blank page.

Impact

Some (< 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

mdrovdahl avatar Mar 04 '23 02:03 mdrovdahl

I tested this flow today and was able to replicate. Wondering if there's something related to propagation since I was able to create a site with the test domain once the domain resolved.

wensco avatar Mar 06 '23 20:03 wensco

📌 ACTIONS

  • ON HOLD

📌 Message to Author

  • Thanks for reporting! Given this recent post: p9Jlb4-6HH-p2 , placing this report on hold for the moment, as this flow will likely be updated to reflect the conversation there.

cuemarie avatar Mar 23 '23 23:03 cuemarie