Blocked by AV (Antivirus, Malwarebytes)

[RuneEll]

Quick summary

Hi, I clicked to download the Windows version. Malwarebytes blocked it:

When I click to "Continue to this website" I am redirected to a url that looks like this: /undefined

It refreshes, and nothing happens.

Please advise

Thanks

Steps to reproduce

Not able to start it yet

What you expected to happen

I expected it to start my download

What actually happened

I was blocked and I have no link to move forward with

Impact

One

Available workarounds?

No and the app is unusable

Platform

No response

Logs or notes

No response

[wojtekn]

Hi @RuneEll . Thanks for reporting that issue! Could you please try those actions?

• Check if your Malwarebytes plugin is up to date
• Try adding an exception for cdn.a8c-ci.services

If those helped, would you consider reporting it to Malwarebytes as a false positive, similar to https://forums.malwarebytes.com/topic/200068-please-read-before-posting-a-possible-fp/?

[happychait]

A user reported a similar issue in 8374397-zen with the cdn.a8c-ci.services domain.

Malwarebytes blocked the cdn.a8c-ci.services domain.

This is with the Studio app for Apple Silicon.

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 8374397-zen

[wojtekn]

Closing as we were unable to reproduce this issue.