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Automattic
Investigate: After Scrubbing Playback to the Right, the Next Episode Starts From Middle/End or Is Skipped
Description
User descriptions of the issue mention using the scrubber on the lock screen player to drag playback to the end. Instead of the next episode in their Up Next queue playing as normal, it either starts from the middle/end or is skipped entirely.
Step-by-step reproduction instructions
We haven't been able to replicate the issue so far. However, the user in #7475878-zen mentioned the following:
I swiped the scrubber off the right edge of the screen from this view of the app (to be clear, I wasn't trying to bring the scrubber to the end of the episode, or even keep my finger on the displayport; I "grabbed" the scrubber and swiped across the entire device off the right):
Screenshots or screen recording
No response
Did you search for existing bug reports?
- [X] I have searched for existing bug reports.
Other Notes
We haven't been able to replicate so far, and the issue also seems to occur randomly for users.
We've started asking them for episodes they've experienced the issue with, in case the issue can be narrowed down to certain file types or hosts.
Device, Operating system, and Pocket Casts app version
#7475878-zen:
App Version: 7.53.1 Device: iPhone16,1 OS: 17.2
They experienced the issue with the following episodes:
- Playing first: https://pca.st/episode/aed58424-32b5-4b47-8e4a-6ee7d025a46a
- Supposedly playing next: https://pca.st/episode/e2bbe789-0a4b-4716-9064-775494f0cc3d
They have since shared more episodes and logs:
Log UUID CDFF4EDD-805B-4EBE-87A4-4277754E8845, from around 2024-01-18 12:21:
- It looks like this was the episode that was playing first: 'Echo' Reactions and Armchair CEO: 'Daredevil' Edition | The Midnight Boys
- And this is what was supposed to play next: Kurtis Blow
2024-01-18 12:21:44 Using DefaultPlayer
2024-01-18 12:21:44 activating audio session succeeded
2024-01-18 12:21:44 Sent position 6891 status 3 for episode 'Echo' Reactions and Armchair CEO: 'Daredevil' Edition | The Midnight Boys to server
2024-01-18 12:21:44 Remote control: changePlaybackPositionCommand
2024-01-18 12:21:44 seek to 6891.676734693878 startPlaybackAfterSeek false
2024-01-18 12:21:44 saving played up to 4760.633469387755 for episode Kurtis Blow
2024-01-18 12:21:45 Autoplay: reset the last playlist
2024-01-18 12:21:45 Finished playing Kurtis Blow
#7461148-zen:
App Version: 7.51.1 Device: iPhone13,2 OS: 17.1.1
We're still waiting for feedback on episodes they've experienced the issue with. I've also now asked them for logs and to confirm they are using the lock screen player.
/Edit:
The user has confirmed that they don't usually use the lock screen player:
So normally I will open the app to read the synopsis to check and then scrub forward, so mostly it is done not on the Lock Screen.
They've often encountered the issue with this podcast: https://pca.st/WEZ6
#7519888-zen:
App Version: 7.54 Device: iPhone14,3 OS: 17.2
I've reached out to them again for episode titles + logs.
#7557954-zen:
App Version: 7.53.1 Device: iPhone14,5 OS: 17.2.1
I've also reached out to them for episode titles + logs.
7999320-zen:
I’ve noticed for a few months now that every so often Pocket Casts will reach the end of an episode and then skip to the middle or the end of the next episode in my queue.
Yes, that's very possible - I frequently skip to the end using either the skip buttons or the scrub bar at the end of an episode to skip the closing credits, etc.
Logs and a sample episode title are included in the ticket above.
Internal convo: p1712631055282359-slack-C02A333D8LQ
Another report in 8341369-zd-a8c:
So this specific time happened right when I pushed play, which I think was actually on my apple watch app (there’s a small chance it could have been in the iphone app, but it was more likely on my watch that day) Other times it has skipped episodes when I drag the play point along the bar, and I’m pretty sure it’s been from the lock screen, but it may also have happened in the app—it doesn’t occur all that often, so I’m not entirely sure, sorry.Â
User reached out in 8231161-zd about this issue. The follow up is in 8391127-zd and logs at 8394191-zd
