pocket-casts-android
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Episode description display issue on localized screen
4625833-zen:
When the title of the podcast episode is so long, that it needs 3 rows for the title, the description text below gets pushed down and not all of the text is visible anymore, even when scrolling to the absolute bottom. When the title only needs 2 lines, the bug doesn't happen.
@reginabally was able to reproduce this when she changed the phone's language to German language (Deutsch).
Steps to reproduce:
- Change the phone language to Deutsch.
- Go to this podcast page in the app: https://pca.st/hv3N
- Look for the episode "Magazin Spezial: Blockchain, NFTs und was zur Hölle soll das alles?" published on December 15, 2021.
- Noticed the display of the episode description is incomplete and there's no way to scroll to view the bottom of the text.
Version: Android, 7.19.1 (7326) Phone: Samsung Galaxy S20 Plus
@igotdes said in a previous issue:
Here are the cases I've seen in Zendesk that might be related to this issue, along with their respective devices and display resolutions:
- 4625833-zen: Samsung Galaxy S20+, 1440 x 3200 px—this is the one from Regina's original report above
- 4650350-zen: "Mark as played" translation is too long that it leads to some episode descriptions only showing 1-2 lines with no possibility to scroll down
- 4649457-zen: Xiaomi Mi 10T 5G, 1080 x 2400 px; When clicking on an episode from a podcast page, the play button only appears briefly. The episode artwork also overlaps with the description (screenshot).
- 4631722-zen: Several lines of blank space at the top of the episode description (screenshot) or episode description buttons get cut off (screenshot).
- 4638983-zen: Samsung Galaxy S9+, 1440 x 2960 px; when trying to play an episode from a filter, there is only a blank screen (screen recording)
- 4674037-zen: Fairphone 4, 1080 x 2340 px; occasionally, an episode's description is compeltely blank (screenshot)
All of the above appear to have German as their phone's system language, although some have not reported back. I haven't been able to replicate any of the above yet.
Would it be possible that the display issues occur only at certain display widths—like there's a breaking point—also perhaps taking into account any font/display size settings that may have been changed?
Another report in 4696637-zen. The user saw a blank screen when tapping on an episode in a filter.
https://user-images.githubusercontent.com/40906847/154000940-ff29dd89-f56d-47d1-98f5-553daf1281a7.mp4
Additional details:
when you tap on an episode (doesn't matter if already downloaded or not) to show details, description and chapters, it just shows a blank screen in portrait mode ( I'm on a Samsung S20+ smartphone, so that's the default orientation). If I rotate into landscape mode it shows the details. Back to portrait - blank screen again.
when the episode is playing, info and details are visible. When I switch to another episode from the playlist, the info from the episode formerly played is no longer visible in portrait but in landscape mode only.
Phone: samsung - Galaxy S20+ - SM-G985F - y2s Android version: 12 SDK 31 App version : 7.19.1 (7326) App language: German
Reported in 4709972-zen. The user specifies that the issue occurs when the system font size is larger, as demonstrated by their screenshot:
- App language: German
- I'm still getting logs for other information on their device
Reported in 4800405-zen:
@igotdes asked the user to check their phone's Settings > Display > Font size and style, and according to them, making the font size smaller made the issue go away.
In this case, the customer has a Pixel 5 with the font size set to the largest and says that when the language is set to German there is a lot of overlapping for episodes with long names:
Device Info:
App version : 7.19.1 (7326)
Phone: Google - redfin - Pixel 5 - redfin
Android version: 12 SDK 31
4831106-zen
Reported in 4633761-zen.
The user changed the system font a couple of times and found the one that worked well with the app: "Yoyo" with bigger size
Device info:
Phone: LGE - LG Q7 - LM-Q610.FGN - mcv5a Android version: 9 SDK 28 App version : 7.19.1 (7326)
Another case: 4760234-zen. They said resetting the font size to the default size helps.
Device info: Samsung s21 5g Android version: 12 App version 7.19.1 System language: German
Another case: 4760286-zen
Phone: samsung - Galaxy S20 - SM-G980F - x1s Android version: 12 SDK 31 App version : 7.19.1 (7326) System language: Russian
This can be replicated with Pocket Casts set to English but loading Podcasts that have episodes with extremely long titles and then rotating your phone to landscape view:
I replicated this on my Samsung S21 FE but the customer who reported it was using a Huawei Mate 20 Pro.
4863885-zen
In this case, the customer has a phone with a resolution of 1080 x 2160. The podcast info is not showing correctly unless you scroll down a bit:
https://user-images.githubusercontent.com/16253818/158951646-19ae62ef-f1a5-4051-86cc-cea435a049cc.mp4
App version : 7.19.2 (7566)
Phone: Xiaomi - Redmi 5 Plus - Redmi 5 Plus - vince
Kernel: 3.18.71-perf-g2211f76 - mi-server
Android version: 8.1.0 SDK 27
4868642-zen
Another report: 4881285-zen
User had to switch font to small to fix the issue. Phone is in French Canadian.
Another report: 4879694-zen
When tapping on a podcast in a list I get a white screen instead of the podcast details. The app is not crashing, it shows just an white screen and I can go back to the list.
They are using a "motorola one vision with android 10 with standard settings regarding text-size."
4912488-zen
I believe this is the same issue:
Hello! I've been experiencing a problem with the app for a while now. Some podcasts don't show the notes or even the playback screen. I already tried everything: empty the cache, I went back to a previous version, uninstalled and reinstalled the app but the problem persists. This does not happen to me in the tablet version.
The problems started when an update came along and change automatically the language of the app to spanish (is the language by defect in my cell, i´m argentinian). When the app was in english I´d never experienced a problem like that, and i´ve still the same subscriptions. The problems begun with the version 7 of the app. I´d tried to change the font size and in some podcast I was able to see the notes, but not in all podcasts, only in a few, by the way. Thank you!
https://user-images.githubusercontent.com/42454301/161615786-d5211db0-de99-4983-a4c6-2265802e98e0.mp4
Device: Poco F3 OS: Android 12
+1 at #4953222-zen
App version : 7.19.2 (7566)
Phone: samsung - Galaxy S7 - SM-G930U - heroqlteue
Kernel: 3.18.71-14970140 - SWDH7006
Android version: 8.0.0 SDK 26
Phone ID: 856ae5d3-8d6f-46c4-9690-da743d0f7d19
When I open the Android phone app and navigate to the "episode details" view, it automatically scrolls down to the middle of the episode description. When I go to scroll back to the top to interact with the buttons, the buttons disappear. This happens with every episode.
YouTube Video showing the problem happening with all font sizes: https://www.youtube.com/watch?v=qfglzlglRPg
Another case 5171653-zd
Content displays only when using landscape mode. Video:
https://user-images.githubusercontent.com/4656348/180324491-d6bd80ab-512d-4e91-8390-7096e86f552e.mp4
"I use German as system language and I have increased the font size in the Android system settings. If I choose English as the system language and/or reduce the font size to standard, everything works again."
+1 5538366-zen
My phone is in German and my font and display (Anzeigegröße) settings are both standard.
+1 5548521-zen
every episode disappear after mark it as read
Only happens when the language set to German
https://woothemes.zendesk.com/attachments/token/KlYb5iAKDauupuoVjjhjuciHv/?name=screen-20220911-081922.mp4
Another report in 5526470-zen.
https://user-images.githubusercontent.com/40906847/190952526-f2a5dc95-2758-4827-98a8-6cc59be58f60.mp4
+1 on 5564146-zen
User replied that these temp workarounds fixed the issue: 1- Change orientation to landscape. 2- Changing the device font to a smaller one.
I'm occasionally having cut-off podcast descriptions like in this screenshot:
Screenshot:
This happens with only some episodes from different podcasts, at different heights of the description. Unfortunately, I couldn't find a pattern to when this occurs.
Android v7.24-rc-1
5622057-zen
It's a great app (it realy is!), but it really needs...
...a fix when displaying the episode description. Sometimes it only shows the text for a very short time and then only a blank page. I've made a screen recording (see attachment).
Screen Recording:
https://user-images.githubusercontent.com/1813857/195796336-e28b6c52-8349-4af7-95f6-bf063f0e02f7.mp4
Android v7.23
5626166-zen