Images distorted in Jetpack Newsletters on Apple Mail

[alinclamba]

Impacted plugin

Jetpack

Quick summary

Images in blog posts using the single image block are distorted when viewed in Jetpack Newsletters on the Apple Mail app. The images do not scale responsively, resulting in distortion. Below can be seen a comparison of the same image from a newsletter, how it looks like in the Gmail app vs Apple Mail app on iOS:

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Internal discussion: p1722872265280389-slack-C0CMN0V97 Forum: https://wordpress.org/support/topic/images-distorted-in-newsletters/

Steps to reproduce

1. Set up a new test site or use an existing one.
2. Enable Jetpack Newsletter.
3. Subscribe to the newsletter on that site.
4. Create a test post and include images using the Image Block, including at least one portrait-oriented image.
5. Publish the post to trigger the newsletter.
6. Check the registered email for the newsletter and review the images for any distortion issues.

A clear and concise description of what you expected to happen.

The images should scale responsively, maintaining their aspect ratio, without appearing squeezed or distorted regardless of the app used to open the email.

What actually happened

Images appear squeezed and distorted when viewed in the Apple Mail app

Impact

Some (< 50%)

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

No response

Logs or notes

[bobmatyas]

Another report here: https://wordpress.org/support/topic/images-distorted-in-jetpack-newsletters

[github-actions[bot]]

This issue has been marked as stale. This happened because:

• It has been inactive for the past 6 months.
• It hasn’t been labeled `[Pri] BLOCKER`, `[Pri] High`, `[Type] Feature Request`, `[Type] Enhancement`, `[Type] Janitorial`, `Good For Community`, `[Type] Good First Bug`, etc.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.