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Published 20 hours ago • verified publisher icon Automattic

User unable to post to WordPress

Open Piyopiyo-Kitsune opened this issue 6 years ago • 0 comments

User reported in 1614639-zen that they have trouble publishing their posts to WordPress.com. I've noticed on the add-on page that most recent reviews are complaining about the same errors of not being able to post to WordPress.com.

##Steps they take While in Google Docs they go to Add ons -> Publish to Wordpress.

##Expected result Their post publishes on their WordPress.com site

##What actually happens They receive two types of errors:

  1. TypeError. Cannot read property 1 from null
  2. We're sorry, a server error occurred. Please wait a bit and try again.

##Troubleshooting they have tried:

  1. Disconnecting their blog and reconnecting it
  2. Reinstalling the add on
  3. Testing a different document with success, while another fails

Piyopiyo-Kitsune avatar Dec 06 '18 20:12 Piyopiyo-Kitsune