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Bug report:Camera won't work

Open jlj1102 opened this issue 3 years ago • 1 comments

Prerequisites

  • [X] This is not a support issue or a question. For any support, questions or help, visit our Discord server.
  • [X] I performed a cursory search of the issue tracker to avoid opening a duplicate issue.
  • [X] I checked the documentation to understand that the issue I am reporting is not normal behavior.
  • [X] I understand that not filling out this template will lead to the issue being closed.

Description

I installed this os on inspirol 5590.That works Very good except the camera. I use this laptop to play games also have lessons,and the lessons requires we open the camera. But the camera works won't right.It seems its black and cannot see anything(With the light near camera flash for 1 time and closed) I watch a lot of video and do a lot of things,like using SupportAssist ,uninstall and install again,but won't work I have found that Windows 11 have a service about camera,but i cannot find it on this OS.

Steps to reproduce (if applicable add screenshots)

none only install this OS

Expected behavior

This camera work

Actual behavior (if applicable add screenshots)

It seem black

Atlas Version (1803/20H2/21H2)

20H2

Desktop information

Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz x8 Intel(R) Wireless-AC 9462 Integrated Webcam

Additional content

the razer central seems won't work right too.Is it need runtime?

jlj1102 avatar Dec 29 '22 04:12 jlj1102

Try installing drivers for your webcam. Otherwise there is no alternative as if I remember correctly, the service required for some webcams on Windows is disabled

LumiFae avatar Dec 29 '22 09:12 LumiFae

@jlj1102 please respond

LumiFae avatar Jan 19 '23 20:01 LumiFae

Oh sorry I forgot I found many drivers install on my computer But it won’t work I believe there is a service called ‘camera’ and it won’t work Also some trouble like my computer sometimes stuck on some pages

jlj1102 avatar Jan 20 '23 00:01 jlj1102

Webcam component is removed in every released version right now, but it should be re-added in 22H2. It would be best off if you could wait until 22H2 then your camera may work!

LumiFae avatar Jan 20 '23 13:01 LumiFae

Webcam component is removed in every released version right now, but it should be re-added in 22H2. It would be best off if you could wait until 22H2 then your camera may work!

Hes right, webcams dosent work in version 20h2 and 1803

Alino001 avatar Jan 20 '23 13:01 Alino001

@jlj1102 closing this issue as solved, also, maybe take a look online. Apparently there has been some issues with anniversary updates breaking cameras and their may be a service or 2 you can enable to fix the issue!

LumiFae avatar Jan 20 '23 19:01 LumiFae