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Downloaded media disappeared after uninstalling

Open hrishikesh-deshpande opened this issue 3 years ago • 6 comments

Describe the bug The images and videos I had saved were deleted after I uninstalled the app.

To Reproduce Steps to reproduce the behavior: Store images and videos via app and then uninstall it. The media will disappear from the gallery.

Details (please provide at least the app version):

  • App Version: 3.0.0
  • Device: Asus Max Pro M1
  • Android Version: 9

hrishikesh-deshpande avatar Aug 21 '21 09:08 hrishikesh-deshpande

There could be something going on but I don't think it's a Frost issue. I'm using the standard download manager to download files, so they're handled by your OS at that point. Your gallery could potentially be viewing cached files, which are indeed removed on uninstall, but that doesn't constitute a permanent download

AllanWang avatar Sep 12 '21 08:09 AllanWang

I am positive that they were deleted from the folder they were saved to, and I know this because there were thousands of them ( photos as well as videos ).

hrishikesh-deshpande avatar Sep 12 '21 10:09 hrishikesh-deshpande

@AllanWang I don't know why this was closed, since I have the same issue 3 months later. I just lost hundreds of pictures because of this. According to this, DownloadManager removes all downloaded files by the app regardless if they are stored in an external directory. So even though files appear to be permanent, the user must move the files manually in order for them to survive uninstalls.

pablobc-mx avatar Dec 15 '21 07:12 pablobc-mx

Seems like this is specifically an issue (feature) with the standard download manager, which seems dumb

https://stackoverflow.com/questions/44407369/why-are-the-files-downloaded-by-my-app-deleted-after-uninstalling-it/49333586

I can look into adding back a custom downloader, or renaming the files after download

AllanWang avatar Dec 15 '21 07:12 AllanWang

https://stackoverflow.com/a/64357198/4407321

AllanWang avatar Dec 15 '21 07:12 AllanWang

@AllanWang Please move them to somewhere like /sdcard/Frost. The previous location (DCIM) is shown under camera in google photos and I have no control over backing it up or selecting the frost directory from backed up camera images.

hrishikesh-deshpande avatar Dec 17 '21 21:12 hrishikesh-deshpande