SPM-4 Relays don't show accurate state

[EscapeRush]

Hi,

I integrated my SPM 4 relay properly but when I turn off a switch, it automatically switches back to ON state. So it doesn't show the actual state of the relays.

Here's the diagnostic :

{
  "home_assistant": {
    "installation_type": "Home Assistant OS",
    "version": "2023.3.6",
    "dev": false,
    "hassio": true,
    "virtualenv": false,
    "python_version": "3.10.10",
    "docker": true,
    "arch": "aarch64",
    "timezone": "Europe/Brussels",
    "os_name": "Linux",
    "os_version": "5.15.84-v8",
    "supervisor": "2023.04.0",
    "host_os": "Home Assistant OS 9.5",
    "docker_version": "20.10.22",
    "chassis": "embedded",
    "run_as_root": true
  },
  "custom_components": {
    "hacs": {
      "version": "1.31.0",
      "requirements": [
        "aiogithubapi>=22.10.1"
      ]
    },
    "sonoff": {
      "version": "3.5.1",
      "requirements": [
        "pycryptodome>=3.6.6"
      ]
    },
    "linkplay": {
      "version": "3.1.8",
      "requirements": [
        "async-upnp-client>=0.27",
        "validators~=0.12",
        "chardet>=4.0.0"
      ]
    }
  },
  "integration_manifest": {
    "domain": "sonoff",
    "name": "Sonoff",
    "config_flow": true,
    "documentation": "https://github.com/AlexxIT/SonoffLAN",
    "issue_tracker": "/api/sonoff/f6fcf76b-14b4-4fdd-8f5f-d84aa3854401",
    "codeowners": [
      "@AlexxIT"
    ],
    "dependencies": [
      "http",
      "zeroconf"
    ],
    "requirements": [
      "pycryptodome>=3.6.6"
    ],
    "version": "3.5.1",
    "iot_class": "local_push",
    "is_built_in": false
  },
  "data": {
    "version": "122751c",
    "cloud_auth": true,
    "config": null,
    "options": {
      "mode": "auto",
      "debug": true
    },
    "errors": [
      {
        "name": "custom_components.sonoff.core.ewelink.cloud",
        "message": [
          "Cloud WS Connection error: Cannot connect to host eu-dispa.coolkit.cc:443 ssl:default [Try again]"
        ],
        "level": "WARNING",
        "source": [
          "custom_components/sonoff/core/ewelink/cloud.py",
          272
        ],
        "timestamp": 1680633940.1796143,
        "exception": "",
        "count": 10,
        "first_occurred": 1680627033.4742436
      }
    ],
    "device": {
      "uiid": 128,
      "params": {
        "bindInfos": "***",
        "version": 8,
        "rssi": -37,
        "sledOnline": "on",
        "fwVersion": "1.2.0",
        "subChipFwVer": "1.2.0",
        "subDevices": [
          {
            "subDevId": "7f64474c3831300e35363734",
            "deviceid": "ab300005b3",
            "uiid": "130",
            "index": 0
          },
          {
            "subDevId": "6857474c3831300e35363734",
            "deviceid": "ab300005b4",
            "uiid": "130",
            "index": 0
          },
          {
            "subDevId": "443e474c3831300e35363734",
            "deviceid": "ab300005b5",
            "uiid": "130",
            "index": 0
          },
          {
            "subDevId": "5b2d474c3831311947313130",
            "deviceid": "ab300005b6",
            "uiid": "130",
            "index": 0
          }
        ],
        "timeZone": 2,
        "only_device": {
          "ota": "success"
        }
      },
      "model": "SPM-Main",
      "online": true,
      "local": null,
      "localtype": null,
      "host": null,
      "deviceid": "10014a70eb"
    }
  }
}

I already checked some similar issues with the SPM here but it said that it's been fixed in 3.5.1 but on my side it still doesn't work. Could you help?

Thank you so much :)

[AlexxIT]

You need to collect integration debug logs

[EscapeRush]

Hi,

Thanks for the fast answer and sorry for not sending it right away.

Here is the debug log : f6fcf76b-14b4-4fdd-8f5f-d84aa3854401.txt

Hope you'll find something.

Thank you

[EscapeRush]

Hi there,

Any news on that?

We would really appreciate if you could look it up when you have time, we can also send you the devices if you want to make some testings.

Thanks a lot

[EscapeRush]

Hi,

Any news on that subject ? We are willing to work closely and supply you all the necessary infos. Would be greatly appreciated.

Thank you

[AlexxIT]

Yes. I can confirm problem. It's similar like for zigbee devices. Cloud doesn't return new devices state...

[AlexxIT]

If you share this device with my account [email protected] and allow me to switch on/off one of channels - I can try to fix this.

[FotisSp]

Hello, i am currently facing a same issue. I have 3 SPM-4Relays connected to a SPM-Main and at random times even though the devices are connected and i can see them through app i cannot trigger them ON/OFF. I have to press the rescan button from the SPM-Main device inside the app. How did you fix the issue from the @EscapeRush ? Maybe i can apply the same fix. Thanks