tcc-g15
tcc-g15 copied to clipboard
AlexIII
Error when start
My device is G3 3950, Windows 11
Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 6519C5F6-33DB-4105-9D7E-63AD5BFC2D0C
Product ID 00330-80000-00000-AA790
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 23H2
Installed on 10/15/2022
OS build 22631.4169
Experience Windows Feature Experience Pack 1000.22700.1034.0
Until last month I could still launch the software...but this week it started giving me errors without updating
After updating it still gave me errors
G3 is no longer supported?
Traceback (most recent call last):
File "wmi.py", line 456, in __call__
File "<COMObject <unknown>>", line 2, in ExecMethod_
pywintypes.com_error: (-2147352567, 'Exception occurred.', (0, 'SWbemObjectEx', 'Generic failure ', None, 0, -2147217407), None)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "tcc-g15.py", line 35, in <module>
File "tcc-g15.py", line 31, in main
File "GUI\AppGUI.py", line 458, in runApp
File "GUI\AppGUI.py", line 277, in __init__
File "GUI\AppGUI.py", line 267, in onModeChange
File "Backend\AWCCThermal.py", line 66, in setMode
File "Backend\AWCCWmiWrapper.py", line 76, in ApplyThermalMode
File "Backend\AWCCWmiWrapper.py", line 91, in _Thermal_Control
File "Backend\AWCCWmiWrapper.py", line 96, in _call
File "wmi.py", line 473, in __call__
File "wmi.py", line 258, in handle_com_error
wmi.x_wmi: <x_wmi: Unexpected COM Error (-2147352567, 'Exception occurred.', (0, 'SWbemObjectEx', 'Generic failure ', None, 0, -2147217407), None)>
Hi! We don't have version 9.0.1. There was no changes regarding support of the laptop models. The error you've posted says that the program cannot access dell WMI interface. Can be due to various reasons: dell software or some system update. Only thing I can recommend is reinstalling dell awcc software (it has the necessary drivers which it should install along the way).
