[PW-7088][PW-7036] Order status of newly created order struck at payment review, the admin configuration for adyen is pending, checked in 8.3.0,8.3.2,8.3.3 all versions

[binuconcept]

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[devetus]

@Morerice @RokPopov could be linked with the critical cron capture issue we've found after upgrading to v8.3.3

[2022-08-11 10:59:11] report.CRITICAL: Error when running a cron job {"exception":"[object] (RuntimeException(code: 0): Error when running a cron job at /vendor/magento/module-cron/Observer/ProcessCronQueueObserver.php:368, Error(code: 0): Call to undefined method Adyen\\Payment\\Helper\\Data::isPaymentMethodOpenInvoiceMethodValidForAutoCapture() at /vendor/adyen/module-payment/Helper/PaymentMethods.php:660)"} []

there is no isPaymentMethodOpenInvoiceMethodValidForAutoCapture method in the helper which is failing all capture updates and invoices in Magento for pending orders.

[devetus]

looks like the method was renamed to isPaymentMethodOpenInvoiceMethod but not updated in all places.

[AlexandrosMor]

It is fixed with the 8.3.5 release

[binuconcept]

Adyen Payment 8.3.5 : cross-checked, the Magento admin configuration of Adyen payment we are setting for order creation is pending but still it's going to payment review. Cross-checked all versions 8.3.0,8.3.2,8.3.3, and 8.3.5 as well still the issue is there.

[michaelpaul]

Hello @binuconcept, thanks for reporting this issue and testing again on the latest release. I've created another internal follow up ticket for it. Feel free to edit this issue's description field with your findings (e.g steps to reproduce, versions, log snippets), that helps a lot on fixing the problem.

[Morerice]

Hi,

Issue was caused by a third party module, tasked with providing fraud prevention. For future reference we recommend using Adyen's Risk Management functionality for fraud prevention.

Thanks, Jean Adyen

[GamesmenJordan]

Issue was caused by a third party module, tasked with providing fraud prevention.

Can you specify which module? Wondering if it is the same module we use (Signifyd)

[Morerice]

Issue was caused by a third party module, tasked with providing fraud prevention.

Can you specify which module? Wondering if it is the same module we use (Signifyd)

Hi @GamesmenJordan,

The module was Forter.

Regards, Jean Adyen

[binuconcept]

Hi @GamesmenJordan It's an issue with Adyen(the module checked all the latest modules this issue is their), Adyen team's future requests will fix this issue. (this is the response received from Adyen technical members)

We may need to add some patches from our end to move forward.

It's not because of Forter. If you are not using forter also you can replicate this issue.