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Filters take a long time to update

Open Birbber opened this issue 4 years ago • 8 comments

Issue Details

  • AdGuard version: AdGuard Pro for iOS v4.1.1

  • Operating system and version: iOS 14.5.1

Issue

After the last app update v. 4.1.1 updated filters aren't downloaded when app is first launched. The wheel in upper right corner just spins and it says "updating" in the middle of the screen. No matter how long you leave it, it never updates filters. Re-installation doesn't help.

Birbber avatar Jun 17 '21 16:06 Birbber

We are still receiving complaint about filters update, let's figure out what is wrong. In the meanwhile, we advise to our users to update the app to the latest version and collect new logs for devs.

zzebrum avatar Jun 17 '21 16:06 zzebrum

Logs in Zendesk: 524513; 526886

Eugene-Savenko avatar Aug 02 '21 07:08 Eugene-Savenko

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] avatar Oct 11 '21 06:10 stale[bot]

@zzebrum how could you make it even worse in 4.3.0 (876)? Now checking for updates takes 30-50 seconds (even if all filters are updated), although in 4.2.2 it was at least 7-15 seconds.

rakleed avatar Dec 13 '21 05:12 rakleed

@rakleed Hi! Earlier, we showed the incorrect update state, and now it has been fixed. But the update speed still can be improved. So, we will improve it in the 4.4 version.

artemiv4nov avatar Dec 21 '21 06:12 artemiv4nov

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] avatar Apr 16 '22 08:04 stale[bot]

The task is in the tasks queue, please await for updates.

artemiv4nov avatar Apr 17 '22 21:04 artemiv4nov

Adguard for iOS v4.41
still need so long time to update rules

It has been more than a year since this question was raised.

@artemiv4nov

accountforadg avatar Aug 11 '22 01:08 accountforadg