AGW 8.0 beta 1 crashes when scrolling through App management or moving toggles in the apps

[BlagoYar]

Please answer the following questions for yourself before submitting an issue

• [x] Filters were updated before reproducing an issue
• [x] I checked the knowledge base and found no answer
• [x] I checked to make sure that this issue has not already been filed

AdGuard version

8.0.5231.0

Browser version

MS Edge 141.0.3537.99

OS version

Windows 10 22H2

Traffic filtering

• [x] yes, I do

Ad Blocking

AdGuard Base filter

Privacy

AdGuard Tracking Protection filter

Annoyances

AdGuard Popups filter

Which DNS server do you use?

DNS protection disabled

Issue Details

Steps to reproduce:

1. Update app from v7.XXXXX to v8.XXXXX
2. Reboot
3. Launch the application and go to the Applications section

Actual Behavior

Try to scroll down<->up in the Applications section, if it doesn’t crash, then try setting up some application, for example, I turned off all the switches in WorldOfTanks.exe and the application crashed, that is, it ended, but the service is running, and advertising is partially blocked, for example, simple advertising is blocked, but not on youtube.

I tried to stop the service and start the GUI, after starting it showed that it was starting the service, then a greeting, a few seconds and then it crashed again.

[KolbasovAnton]

@BlagoYar Greetings. Can't reproduce Your issue, so we'll need the logs to examine it. Please, collect them according to this instruction:

1. Collect the debug log as it's explained here.
2. Remember the exact time when the issue was reproduced.
3. Send the archive to [email protected]: - include [windows] keyword and 5687 in the subject of your email - specify the exact time when the issue occurred.

[BlagoYar]

The new version does not have Export, where can I find the logs?

@BlagoYar Greetings. Can't reproduce Your issue, so we'll need the logs to examine it. Please, collect them according to this instruction:

1. Collect the debug log as it's explained here.
2. Remember the exact time when the issue was reproduced.
3. Send the archive to [email protected]:
   • include [windows] keyword and 5687 in the subject of your email
   • specify the exact time when the issue occurred.

The new version does not have Export, where can I find the logs?

[KolbasovAnton]

Action menu in the App settings:

[KolbasovAnton]

Thank You, logs have been transferred to the developers for study. I'll delete your message now, because logs can contain sensible information - that's why we're asking to send them to our e-mail and not in comments here.

[vankos]

@BlagoYar , Hi—after you reproduce the problem, do you see any files in C:\ProgramData\Adguard\Crashes? If so, could you send them to us as well?

Also, do you have any AdGuard entries in the Windows logs? Open Event Viewer and go to Windows Logs → Application. If there are any, please export and send them too (select the relevant entries and choose Save Selected Events… from the context menu).

[BlagoYar]

@BlagoYar , Hi—after you reproduce the problem, do you see any files in C:\ProgramData\Adguard\Crashes? If so, could you send them to us as well?

Also, do you have any AdGuard entries in the Windows logs? Open Event Viewer and go to Windows Logs → Application. If there are any, please export and send them too (select the relevant entries and choose Save Selected Events… from the context menu).

Folder Crashes is empty

Event Viewer

Имя журнала:   Application
Источник:      Application Error
Дата:          29.10.2025 14:17:58
Код события:   1000
Категория задачи:(100)
Уровень:       Ошибка
Ключевые слова:Классический
Пользователь:  Н/Д
Компьютер:     Human
Описание:
Имя сбойного приложения: Adguard.exe, версия: 8.0.5231.0, метка времени: 0x68fbcf06
Имя сбойного модуля: ntdll.dll, версия: 10.0.19041.6456, метка времени: 0x7ec9c15d
Код исключения: 0xc0000374
Смещение ошибки: 0x00000000000ff489
Идентификатор сбойного процесса: 0x4054
Время запуска сбойного приложения: 0x01dc48cdf96aa6ce
Путь сбойного приложения: C:\Program Files\AdGuard\Adguard.exe
Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll
Идентификатор отчета: d893a50a-fa3e-4f6a-88f3-d8ea39ec5212
Полное имя сбойного пакета: 
Код приложения, связанного со сбойным пакетом: 
Xml события:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2025-10-29T12:17:58.7212015Z" />
    <EventRecordID>38060</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Human</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Adguard.exe</Data>
    <Data>8.0.5231.0</Data>
    <Data>68fbcf06</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.19041.6456</Data>
    <Data>7ec9c15d</Data>
    <Data>c0000374</Data>
    <Data>00000000000ff489</Data>
    <Data>4054</Data>
    <Data>01dc48cdf96aa6ce</Data>
    <Data>C:\Program Files\AdGuard\Adguard.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>d893a50a-fa3e-4f6a-88f3-d8ea39ec5212</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[vankos]

Thank you very much for the information! Unfortunately, we still can’t reproduce the issue or determine the exact cause of the crash. Could you please provide a bit more information?

1. Open %LOCALAPPDATA%\CrashDumps (this is a shortcut to C:\Users\<username>\AppData\Local\CrashDumps).
2. If there are any files with “AdGuard” in the name, please send them to us.
3. Download this .reg file and double-click it. It will change the dump folder for AdGuard.exe to C:\CrashDumps.
4. Reproduce the crash.
5. Go to C:\CrashDumps and send us all the files from that folder.

[BlagoYar]

No AdGuard in %LOCALAPPDATA%\CrashDumps

But change folder and ... https://upl.pp.ua/Adguard.exe.3060.dmp.7z

[IaroslavKhvorostenko]

Hello @BlagoYar !

A nightly build is now available, in which we have potentially fixed the issue. To verify this, please download the new version from this link - https://agrd.io/windows_nightly

We look forward to your response!

[BlagoYar]

Hello @BlagoYar !

A nightly build is now available, in which we have potentially fixed the issue. To verify this, please download the new version from this link - https://agrd.io/windows_nightly

We look forward to your response!

Nothing has changed https://upl.pp.ua/Adguard.exe.1140.dmp.7z

[StanleyLynn]

@BlagoYar Could you send the debug logs from the latest nightly too? Please do it the same way you did last time. Also don't forget to include the exact time when the issue occurred.

[BlagoYar]

Could you send the debug logs from the latest nightly too? Please do it the same way you did last time. Also don't forget to include the exact time when the issue occurred.

Used Latest Nightly Sent letter: Subject - "Debug for #5687" Time: ~03:58:37

[northis]

@BlagoYar Looks like there is a problem in a specific app in the app management list. Could you please export your settings (App settings -> ... -> Export settings) and send them to us?

[BlagoYar]

Looks like there is a problem in a specific app in the app management list. Could you please export your settings (App settings -> ... -> Export settings) and send them to us?

Here

If possible, please tell me which application.

[northis]

If possible, please tell me which application.

Possible it is Microsoft Office Click-to-Run (SxS)

[BlagoYar]

If possible, please tell me which application.

Possible it is Microsoft Office Click-to-Run (SxS)

I stopped this service, repeated the steps, but AdGuard still crashes (8.0.5269.0).

[northis]

@BlagoYar Usually for these types of crashes there are 2-3 records in the Event Viewer:

Can you please send all of them?

BTW, have you tried to save the settings to a file (as a backup), reset them and check again?

[BlagoYar]

@BlagoYar Usually for these types of crashes there are 2-3 records in the Event Viewer:

Can you please send all of them?

BTW, have you tried to save the settings to a file (as a backup), reset them and check again?

I only have two errors Events AppErr NET Err

After resetting the settings in Event there is only one error AfterReset

[northis]

@BlagoYar So the app crashes even after reset to default settings? And try to install all the lastest Windows updates, this can help.

[BlagoYar]

So the app crashes even after reset to default settings? And try to install all the lastest Windows updates, this can help.

Yes, I uninstalled the old version and when uninstalling I selected "Uninstall with settings", after which I installed version 8.

This all happens on Windows 10 22H2, it is no longer updated.