AdguardTeam
WFP network driver breaks help.nextcloud.com
Please answer the following questions for yourself before submitting an issue
- [x] Filters were updated before reproducing an issue
- [x] I checked the knowledge base and found no answer
- [x] I checked to make sure that this issue has not already been filed
AdGuard version
7.19.0 (4853)
Browser version
Firefox 128.7.0, Brave 1.75.175
OS version
Windows 11 24H2 Build 2894
Traffic filtering
- [x] yes, I do
Ad Blocking
AdGuard Base filter, AdGuard Mobile Ads filter
Privacy
AdGuard Tracking Protection filter, AdGuard URL Tracking filter, Legitimate URL Shortener
Social
AdGuard Social Media filter
Annoyances
AdGuard Cookie Notices filter, AdGuard Popups filter, AdGuard Mobile App Banners filter, AdGuard Other Annoyances filter, AdGuard Widgets filter
Security
Online Malicious URL Blocklist
Other
No response
Language-specific
AdGuard German filter
Which DNS server do you use?
Custom DNS
DNS protocol
None
Custom DNS
No response
What Stealth Mode options do you have enabled?
Block trackers, Remove tracking parameters, Hide your search queries, Send Do-Not-Track header, Remove X-client-Data header from HTTP request, Self-destruction of third-party cookies, Disable Windows Telemetry, Turn off Advertising ID, Disable Microsoft Defender automatic samples submission, Disable WAP Push Message Routing Service
Issue Details
When always I try to access https://help.nextcloud.com I get an endless loading screen. There is a very rare and small chance that the page may load, but the chance is like ~10%.
But as soon I disable this option:
The page loads directly and properly.
The issue looks independend from browser as I have the issue with Firefox and Brave.
Expected Behavior
Screenshot:
Actual Behavior
Screenshot:
@Morku Greetings! Please install the latest nightly version and let us know if the issue is resolved after testing.
@StanleyLynn
Unfortunately the issue is the same with 7.21.0 nightly 6 (4953)
Screenshot-1:
Not so cool, the Update to that version cleared my userfilters :(
EDIT: It also deleted the Extension AdGuard Extra... So strange...
@Morku We sincerely apologize for the inconvenience and are already working on a fix.
Regarding the issue related to the WFP network driver, we need your application logs to troubleshoot it.
Please follow these steps: 1. Collect the debug log as explained here. 2. Note the exact time when the issue occurred. 3. Send the archive to [email protected] with the following details: • Include [Windows] and "#5332" in the email subject. • Specify the exact time the issue was reproduced.
Interesting. Your Google backend blocks your own Logfiles.
[<[email protected]>](mailto:[email protected]): host aspmx.l.google.com[74.125.133.27] said: 552-5.7.0 This
message was blocked because its content presents a potential 552-5.7.0
security issue. To review our message content and attachment content
552-5.7.0 guidelines, go to 552 5.7.0
https://support.google.com/mail/?p=BlockedMessage
ffacd0b85a97d-38f25a103d7si1605603f8f.606 - gsmtp (in reply to end of DATA
command)
I will provide the Log in another Mail on my Nextcloud.
@Morku We are looking into this issue. As a temporary solution, we suggest disabling WFP.
@northis DNS protection is not active. Only WFP network driver affecting the load of page.
@Morku ok, can you show F12 page (Network tab) on opening https://help.nextcloud.com/ (it is better to do it incognito mode to bypass caches)? Looks like a resource from the page is being blocked somehow, it would be nice to find out which resource is it.
Like this:
I have exactly the same problem. With WFP network driver enabled website doesn't load.
I doubt this has anything to do with the WFP driver, looks like it is a random network error on loading JS-scripts like https://help.nextcloud.com/assets/chunk.72e2266427a71d355202.d41d8cd9.js But you can update to 7.21 nigthly 14 - we've updated the drivers in it.
Maybe a coincidence and it's not related to WFP driver, but in my case, as soon as I disable WFP driver (and restart PC to apply changes) then website loads correctly. With WFP driver it doesn't load.
I have checked it out with AdGuard for Windows 7.21.0 nightly 14 (4975) (CL 1.17.94, DL 2.5.63)
@northis
7.21 Nightly 14 don't fix the issue for me and I can also reproduce on a clean guest VM installation. I can only confirm AdamWr observation: As soon I disable WFP driver, the issue is solved and the page never fails to load.
Screenshot-1:
@Morku This problem seems to be specific to Firefox. Have you encountered it using Chrome?
@northis This issue is also with Brave and is not Firefox specific.
Screenshot-1:
@Morku Unfortunately, still cannot repro this issue. My setup - clean win11 using Brave
@northis
And now? I am not alone with that issue.
Have you closed the private window and retried? In some rare cases it works for me, but mostly fails. (but never fails when disable WFP)
@Morku What if you open one of these failed scripts directly in the browser, this one for example https://help.nextcloud.com/assets/chunk.72e2266427a71d355202.d41d8cd9.js ?
@northis In case you still have trouble to reproduce, I can prepare a remote playground with AnyDesk.
@Morku I think we can try this, but before can you repro this again with trace logs enabled? How to do that https://adguard.com/kb/adguard-for-windows/solving-problems/adguard-logs/#trace-logs Thanks in advance.
@northis
I have sent an email again to [email protected] with [Windows] #5332 again in subject with the new logfile and trace.
I reproduced the issue with Brave and Edge at about 23:27-23:28 / 11:27pm-11:28pm CET.
@Morku We are still investigating the issue. Can you test it with redirect mode enabled (a setting in the Advanced Settings)?
@northis With redirect mode enabled the page always loads fine (WFP network driver is checked).
@Morku sorry for the delay, we managed to repro this bug, going to fix this approximately in a couple of months. Yes, it may be fixed in 7.21
Unfortunately, we have to move the issue to the further version due to technical limitations
