Handle impossibility to access protected directory

[PtDragon]

AdGuard version

7.12.4170

Browser version

Does not matter

OS version

Windows 11 Enterprise 22621.1194

What filters do you have enabled?

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

Crashes on fresh install. Memory dump attached.

Issue Details

Installed, tried to launch, it crashes directly. Adguard.exe.32312.dmp.zip

Expected Behavior

It is expected not to crash

Screenshots

No response

Additional Information

No response

[Aydinv13]

@PtDragon Hello!

1. Do you have protection set for %programdata% folder? Because there is an issue:

Inner Exception 1:
UnauthorizedAccessException: Access to the path 'C:\ProgramData\Adguard\Logs\agent' is denied.

2. The only thing that crashes is AdGuard.exe. AdGuardSvc.exe process is working, right?
3. Do you have any records about AdGuard in Windows logs? Open Event Viewer app and go to Windows logs -> Application.
4. What if you run the app with admin rights?

[PtDragon]

Hello!

1. Nope
2. Yes
3. Nope
4. Still does not work Did force all rights to everyone for program data folder and it works now. Would save us both a lot of time if AdGuard did output a messagebox with error description instead of crashing silently. Thanks a lot!

[Aydinv13]

@PtDragon

We're gonna consider options for solving this problem. I've reopened this issue.

[Aydinv13]

After many enhancements within the app could you please check this problem again if you don't mind?
In case it still crashes please collect the debug logs and dump file to [email protected]

Thanks in advance!

[Danila-Arg]

@PtDragon Hi! Can you check on last version if this problem is recurring