No progress bar when downloading the update

[bestpika]

Steps to reproduce

1. Click Install at the update prompt.

Expected behavior

There is a progress bar that shows the progress of the update download.

Actual behavior

The window remains stationary until the installation of the update begins.

Previously, there was a window showing the progress of the update download, but it disappeared after one of the updates. Some older computers will take a particularly long time to update, but the window is unresponsive and looks as if the program has frozen.

Customer ID

Your environment

• AdGuard | v7.11 nightly 6

[maxikuzmin]

@bestpika to troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

• Collect the debug log as it's explained here.
• Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
• Send the archive to [email protected] and mention this issue number in the subject.

[zubrRB]

Это общая проблема... У меня так же. Нажимаешь установить и после этого висит, пока не начнётся выгрузка процессов.

[maxikuzmin]

@bestpika any news? By the way, there is a possibility that the installer has already downloaded and just put. But it's still worth taking a look at the logs

[zubrRB]

@maxikuzmin после нажатия на "Установить" нет самого окна процесса скачивания и установки, а висит предыдущее.

[maxikuzmin]

@zubrRB возможно есть логи под эту ситуацию? Нужно посмотреть логи, возможно действительно есть какая-либо проблема, но также возможно, что инсталлер уже загрузился и просто ставится

[zubrRB]

@maxikuzmin логи должны быть после позавчерашнего обновления на 7.11 beta 1. По диспетчеру задач видно, что после зависания выгружаются процессы, останавливается и запускается Adguard Service.

[zubrRB]

@maxikuzmin отправил логи. Ориентировочно эта и ряд других проблем возникли после почернения меню в трее. К слову, после обновления на beta 1 приложение запустилось со светлой темой при заданной в настройках тёмной.

[bestpika]

@maxikuzmin So you see the progress bar when you download the update when you use it? I have two computers here with Windows 10 and I haven't seen the download progress bar after clicking "Install" since one of the updates. I'll work on it later if you need the log files.

[northis]

@bestpika this means that the new installer has already been downloaded in the background and there is no need to show the progress window.

[zubrRB]

После клика "Установить" всё зависает на приличное время, что наводит на мысль о том, что идёт процесс скачивания.

[bestpika]

@northis If that's true, then AdGuard's update window should tell me about it. Because this is different from the previous update behavior, to me, I just think AdGuard is downloading the update file in the background. But I don't even know when the download will be completed. And your update window looks like it's frozen. I don't know if you have a UX engineer, but in this case, there should be at least one "moving" thing to let the user know that the program is not frozen. For example, the following picture.

[northis]

@bestpika OK, we will change the behaviour

[northis]

@bestpika please, examine current verisions (nightly or the latest release). Now there are two options

1. The insteller hasn't downloaded yet - we will display the progressbar as usual.
2. The installer has already downloaded - we will display an empty progressbar until the installer closes the application for updating.

[bestpika]

The updated progress bar disappeared again?