AdguardTeam
AdGuard does not filter advertising requests during sleeping mode
@jimmysofat6864 commented on Sun Nov 21 2021
Prerequisites
- [X] This site DOES NOT contains sexually explicit material, otherwise use NSFW-specific form;
- [X] Filters were updated before reproducing an issue;
- [X] AdGuard product version is up-to-date;
- [X] Browser version is up-to-date;
- [X] If the site or app is broken, disabling AdGuard protection resolves an issue.
What product do you use?
AdGuard for Mac
AdGuard version
2.5.1.928
What type of problem have you encountered?
Missed ads or ad leftovers
Which browser(s) do you use?
the problem is with app, not a site
Which device do you use?
Desktop
Where is the problem encountered?
www.spotify.com
What filters do you have enabled?
AdGuard Base filter, AdGuard Mobile Ads filter, EasyList, EasyPrivacy, Fanboy's Annoyances, Fanboy's Social Blocking List, Web Annoyances Ultralist, Peter Lowe's Blocklist, Adblock Warning Removal List, Online Malicious URL Blocklist, Spam404, Fanboy's Enhanced Tracking List, I don't care about cookies, NoCoin Filter List, Polish Anti-Annoying Special Supplement, Dandelion Sprout's Nordic Filters, Dandelion Sprout's Annoyances List, Legitimate URL Shortener
What Stealth Mode options do you have enabled?
No response
Add your comment and screenshots
Advertisements get through when MacBook is in sleep. On High Sierra 10.13. To reproduce this issue, open spotify then leave mac in sleep for some time. When waking from sleep, the ads leak through and ads remain until spotify is quit then open again.
Privacy
- [X] I agree to follow this condition
@jimmysofat6864
Hello there! For first I suggest you update to the latest release (2.6.1) and check if the issue still persists?
To update the application open AdGuad settings -> Gear -> Check for update
Or download the installer direct from the AdGuard website.
I have the same bug with the current release version of AdGuard for Mac. After ads getting blocked, they are visible after waking up my Mac mini. Reload the website AdGuard starts blocking again.
To troubleshoot this issue, we need to get the app logs.
Here's what we need you to do:
- Click AdGuard icon in the menu bar --> Gear --> Advanced --> Logging level --> Debug;
- Reproduce the issue and remember the exact time it happened;
- Menu --> Advanced --> Export Logs and System Info...;
- Send the archive to
[email protected]and mention this issue number in the subject.
@jimmysofat6864
Log archives was recived. Thank you for the information you provided.