AdguardTeam
App Constant Disconnecting
Please answer the following questions for yourself before submitting an issue
- [x] Filters were updated before reproducing an issue
- [x] I checked the knowledge base and found no answer
- [x] I checked to make sure that this issue has not already been filed
AdGuard version
4.12
Environment
- Amdroid 13
- Hisense E70 pro
HTTPS filtering
- [x] yes, I do
Root access
- [ ] yes, I have it
Integration with AdGuard VPN
- [ ] yes, I do
Routing mode
Local VPN
Ad Blocking
AdGuard Mobile Ads filter
Privacy
AdGuard Tracking Protection filter
Social
AdGuard Social Media filter
Annoyances
No response
Security
Online Malicious URL Blocklist
Language-specific
No response
Other
No response
Which DNS server do you use?
Google DNS
DNS protocol
None
Custom DNS
No response
What Stealth Mode options do you have enabled?
Block trackers
Issue Details
Steps to reproduce: 1.App not remaining connected 2. 3.
Expected Behavior
App cannot stay connected disconnects after 30mim or so followed all suggestions but ots ability to remain connected just so weak. Teied other more or less similar apps they robustly remain connected with no issues but Adguard so weak & sensative, failed to get it to remain connected, eliminated it from all suggested filters optimisers everything bit still, only works well android 10 going down 11 up not good
Actual Behavior
Keeps disconnecting itself
Screenshots
Screenshot 1
Additional Information
No response
In order to troubleshoot this issue, we need to get your application logs.
Here's what we need you to do:
- Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug.
- Reproduce the problem, then remember the exact time when it happened.
- Collect logs: Settings -> General -> Advanced -> Export logs and system info.
- Send this file to [email protected]:
- include
[android]keyword and5930in the subject of your email - specify the exact time when the issue occurred
- include
